Development Associate

REPORTS TO:

Associate Director of Advancement STATUS:
Full-Time, Non-exempt

The Development Associate is a vital, detail-oriented member of the Advancement team, providing comprehensive administrative and operational support, and serving as the primary administrator for the museum’s Membership and Annual Giving programs. This role is essential to maintaining excellent donor relations, ensuring the integrity of financial data, and contributing to the museum’s mission advancement efforts in a fast-paced environment.

• Accurately process all member and donor contributions in the Altru database within one week of receipt. Run the daily cash receipts journal and collaborate closely with the Finance department and Manager of Development Operations for reconciliation.
• Perform data entry tasks, list updates, and run daily and weekly cleanup queries in Altru to ensure the highest level of data accuracy.
• Prepare and issue member thank you letters, membership cards, and routine correspondence, including monthly renewal notices for members and Patrons.
• Prepare and issue donor acknowledgments for the Gala and Museum Fund contributions in a timely manner and with careful attention to detail.
• Serve as the primary point of contact for members and donors, providing exceptional customer service and responding to all questions and requests for information within 24 hours.
• Work with frontline visitor service and retail staff to promptly resolve member issues, providing them with necessary materials and talking points to successfully present the membership program.
• Assist Manager of Events and Member Services with event invitation RSVP tracking and communication.
• Utilize project management platform Asana to track various department projects and key deadlines. In the Events and Member Engagement Manager’s absence attend weekly Ops Meeting and update the Museum and Altru Calendars as necessary.
• Manage office supply inventory and purchase of letterheads, envelopes, stationery, and other supplies. Coordinate mail delivery and pick-up. Occasionally assist the Administrative / Executive Assistant with duty coverage as needed.
• Demonstrate knowledge of the Museum, its mission, collections, programs, and operations, and actively support and uphold organizational values of diversity, equity, and inclusion.
• Perform other duties as assigned, including required attendance at museum and advancement events, some of which occur after usual business hours.

• Bachelor's degree or two years equivalent experience in an administrative role. Prior office experience is preferred.
• Ability to accomplish tasks with a high degree of accuracy and attention to detail is essential for financial and data management tasks.
• Strong sense of organization, planning, and time management to handle multiple priorities.
• Effective written, verbal, and interpersonal communication skills for interacting with donors and staff.
• Experience working with Google, Microsoft, Zoom, project management platforms, and other software.
• Experience with donor database or data entry work (ideally Altru) is strongly preferred.
• A high level of integrity, tact, and discretion is required to deal with confidential donor and financial information.
• Must be able to work occasional evenings and weekends with regular onsite attendance required.
• Ability to work independently and as a collaborative team member.
• This position requires significant onsite presence.

Founded as a bequest of Lucy Copeland Farnsworth, the Museum opened its doors in 1948 in Rockland, Maine, with a singular mission to celebrate Maine’s role in American art. The Farnsworth’s primary purpose is to be a repository for American art…