Motor Vehicle Branch Office Manager - Rockland - Bureau of Motor Vehicles

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Position: Motor Vehicle Branch Office Manager

Department: Secretary of State - Bureau of Motor Vehicles

Division: Public Services
Location: Rockland, Maine
Schedule: Monday - Friday
Job Class: 7330

Grade: 24
Salary: $57,033.60 - $80,953.59 annually

Closing Date: October 22, 2026

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being.

Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.

The Maine Bureau of Motor Vehicles is seeking a Motor Vehicle Branch Office Manager for its Rockland branch. This on-site leadership role is responsible for supervising daily branch operations, including vehicle registrations, titles, driver licensing, testing, cash handling, and ensuring compliance with Title 29-A.

The branch is in a rebuilding phase, and the Manager will play a key role in strengthening accountability, team culture, and operational consistency while maintaining high standards of public service.

• Making difficult decisions and addressing performance issues promptly.
• Holding staff accountable with fairness and respect.
• Demonstrating emotional intelligence and consistent follow-through.
• Maintaining a visible, engaged leadership presence.
• Coaching and developing both new and experienced staff.

• Lead the team through a system modernization with positive. communication and support.
• Ensure smooth, compliant daily operations.
• Set and reinforce clear performance standards.
• Conduct regular staff meetings and one-on-ones.
• Support onboarding and training.
• Apply progressive discipline appropriately.
• Maintain accuracy, accountability, and a professional, customer-focused environment.

This position requires strong, hands-on leadership and daily in-person supervision.

• Customer Service Leadership: Model, reinforce, and uphold high standards of courteous, accurate, and efficient service while ensuring teams consistently meet service expectations in a public-facing regulatory environment.
• High-Volume Operational Leadership: Lead teams through high-demand workloads while maintaining professionalism, accuracy, and responsiveness statewide.
• Collaborative Team Leadership: Build and sustain effective teams by fostering collaboration, accountability, and a respectful, productive workplace culture.
• Professional Judgment & Attention to Detail: Apply analytical thinking and sound judgment to complex operational decisions while ensuring accuracy, consistency, and compliance.
• Clear & Strategic Communication: Communicate complex rules, policies, and changes clearly to staff, leadership, municipalities, and the public.
• Problem-Solving & Risk Awareness: Identify issues, assess risk, and implement practical, solution-focused responses while supporting staff through challenges.
• Adaptability & Change Leadership: Lead teams through evolving policies, procedures, technologies, and modernization initiatives while maintaining clarity, morale, and performance.
• Professional Leadership Presence: Represent the Department with integrity, accountability, and professionalism, setting expectations for ethical conduct and public trust.

• People Leadership & Accountability: Lead, coach, and manage employees across varying levels of performance, including addressing challenging behaviors and holding staff accountable in a fair, consistent, and respectful manner.
• Constructive Performance…