Motor Vehicle Branch Office Manager - Rockland - Bureau of Motor Vehicles
Listed on 2026-10-11
-
Management
Operations Management, General Management, Project & Program Management, Administrative Management
Position:
Motor Vehicle Branch Office Manager
Department:
Secretary of State
- Bureau of Motor Vehicles
Division:
Public Services
Location:
Rockland, Maine
Schedule:
Monday
- Friday
Job Class: 7330
Grade: 24
Salary: $57,033.60 - $80,953.59 annually
Closing Date:
October 22, 2026
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer excellent benefits to support our team in achieving professional success while maintaining personal well-being.
Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
Are you ready to make a difference?We are looking for dedicated and collaborative individuals who thrive in a fast-paced, customer-focused environment. If you are passionate about delivering outstanding public service, contributing to a high-performing team, and supporting the people of Maine every day, we want you on our team.
About the Position:The Maine Bureau of Motor Vehicles is seeking a Motor Vehicle Branch Office Manager for its Rockland branch. This on-site leadership role is responsible for supervising daily branch operations, including vehicle registrations, titles, driver licensing, testing, cash handling, and ensuring compliance with Title 29-A.
The branch is in a rebuilding phase, and the Manager will play a key role in strengthening accountability, team culture, and operational consistency while maintaining high standards of public service.
Leadership expectations include:- Making difficult decisions and addressing performance issues promptly.
- Holding staff accountable with fairness and respect.
- Demonstrating emotional intelligence and consistent follow-through.
- Maintaining a visible, engaged leadership presence.
- Coaching and developing both new and experienced staff.
- Lead the team through a system modernization with positive. communication and support.
- Ensure smooth, compliant daily operations.
- Set and reinforce clear performance standards.
- Conduct regular staff meetings and one-on-ones.
- Support onboarding and training.
- Apply progressive discipline appropriately.
- Maintain accuracy, accountability, and a professional, customer-focused environment.
This position requires strong, hands-on leadership and daily in-person supervision.
What We're Looking For:- Customer Service Leadership:
Model, reinforce, and uphold high standards of courteous, accurate, and efficient service while ensuring teams consistently meet service expectations in a public-facing regulatory environment. - High-volume Operational Leadership:
Lead teams through high-demand workloads while maintaining professionalism, accuracy, and responsiveness statewide. - Collaborative Team Leadership:
Build and sustain effective teams by fostering collaboration, accountability, and a respectful, productive workplace culture. - Professional Judgment & Attention to Detail:
Apply analytical thinking and sound judgment to complex operational decisions while ensuring accuracy, consistency, and compliance. - Clear & Strategic Communication:
Communicate complex rules, policies, and changes clearly to staff, leadership, municipalities, and the public. - Problem-Solving & Risk Awareness:
Identify issues, assess risk, and implement practical, solution-focused responses while supporting staff through challenges. - Adaptability & Change Leadership:
Lead teams through evolving policies, procedures, technologies, and modernization initiatives while maintaining clarity, morale, and performance. - Professional Leadership Presence:
Represent the Department with integrity, accountability, and professionalism, setting expectations for ethical conduct and public trust.
- People Leadership & Accountability:
Lead, coach, and manage employees across varying levels of performance, including addressing challenging behaviors and holding staff accountable in a fair, consistent, and respectful manner. - Constructive Performance Management:
Ability to have difficult or sensitive conversations with professionalism, empathy, and clarity while supporting improvement and maintaining standards. - Training & Workforce Development:
Guide onboarding, training, and ongoing development to ensure staff readiness and operational resilience. - Emotional Intelligence:
Demonstrate…
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