Store Manager, Retail & Store Manager

Overview

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and tire service centers, trusted by guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests.

• Develop sales and technical teammates to produce a consistent 5-star Guest experience.
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
• Provide direction and oversight to other technicians and assist where needed with services/repairs.
• Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
• Ensure expense control through management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
• Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
• Audit courtesy inspections performed by teammates.
• Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and guest readiness.
• Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
• Achieve sales goals by properly informing and recommending tire and service products and sales promotions.
• Attend to all guest needs in areas of sales, service, complaints, and adjustments.
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist teammates in conveying repair and service needs to guests.
• Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
• Operate, utilize, and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines including lifts, welders, brake lathes, etc.
• Perform other duties as assigned and required.

• Guest and team focused mindset with extensive experience in customer-facing, customer-centric environments
• Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports
• Business mentality with the drive to exceed established goals
• Possess basic math skills to calculate figures and amounts such as discounts, interest, and percentages
• Proactive with demonstrated proficiency in multi-tasking within a fast-paced environment
• Ability to take initiative in identifying problems, collecting data, and establishing facts to produce practical decisions and solutions
• Ability to effectively mentor, coach and develop teammates
• Ability to problem solve and resolve customer complaints

• High School Diploma or equivalent
• Demonstrated leadership experience in a retail/sales environment
• Proven ability to manage, drive and deliver financial results while controlling costs
• Ability to influence and motivate a team to achieve set goals and objectives
• Ability to problem solve, manage inventory, merchandising, and customer service
• Communication skills to effectively communicate with teammates and guests
• Complete all Monro required training with the guidelines and timing…