Digital Ops & Analytics Intern

Help Shape the Future of Digital Banking. Analyze Data. Solve Problems. Power Great Customer Experiences.

Every day, thousands of customers rely on digital banking tools to manage their finances, pay bills, transfer money, and stay connected to their accounts anytime, anywhere. Have you ever wondered what happens behind the scenes to make those experiences seamless, secure, and reliable?

Help Shape the Future of Digital Banking. Analyze Data. Solve Problems. Power Great Customer Experiences.

Every day, thousands of customers rely on digital banking tools to manage their finances, pay bills, transfer money, and stay connected to their accounts anytime, anywhere. Have you ever wondered what happens behind the scenes to make those experiences seamless, secure, and reliable?

As a Digital Banking Systems Analyst Intern, you'll gain hands‑on experience supporting the technology and systems that power modern banking. This is an exciting opportunity for students who enjoy technology, analytics, problem‑solving, and learning how digital products are built, maintained, and improved.

You’ll work alongside experienced professionals across Digital Banking, Information Technology, Operations, and vendor partners while gaining valuable exposure to financial technology (Fin Tech), systems management, data analysis, and digital product support.

In addition to your day‑to‑day responsibilities, you’ll participate in a collaborative summer intern project, partnering with fellow interns to solve a real business challenge, develop recommendations, and present your findings to organizational leadership.

This internship is designed to help you learn, grow, expand your professional network, and build career‑ready skills that can support future opportunities in technology, business analytics, financial services, product management, operations, and beyond.

As a member of the Digital Operations & Analytics Team, you’ll work closely with the Digital Banking Analyst Manager and Digital Banking professionals to help support the systems and tools that customers interact with every day.

You’ll gain exposure to a variety of customer‑facing digital solutions, including:

• Online Banking
• Mobile Banking
• Bill Pay Services
• Digital Banking Platforms
• Banking Technology Solutions

This role offers the opportunity to see how technology, business operations, data, and customer experience come together within a modern financial institution.

• Assist with the support and monitoring of digital banking systems, including online and mobile banking platforms.
• Help research, document, and troubleshoot system issues and support requests.
• Participate in system testing for upgrades, enhancements, and new features.
• Analyze data and help prepare reports and operational metrics using Excel and other reporting tools.
• Create and maintain process documentation, workflows, and reference materials.
• Support special projects and process improvement initiatives related to digital banking and banking technology.
• Collaborate with Digital Banking, Information Technology, and other departments to understand how digital systems support customer and business needs.
• Gain exposure to vendor relationships, system management, and technology operations within a regulated banking environment.
• Participate in collaborative summer intern projects.

Throughout the summer, you’ll gain practical exposure to:

• Digital banking platforms and customer‑facing financial technology solutions.
• Banking operations and technology…