Customer Care Specialist

About Sprig Oral Health Technologies, Inc.

Sprig is an oral health technology company bringing the innovation today’s patients and professionals demand to pediatric dentistry. We do this because the next generation deserves next generation care.

Since we invented the pediatric Zirconia crown over a decade ago, we've continued to find better ways to apply tech to teeth. We’re always working on new products, new educational programs and more environmentally friendly methods of manufacturing. Through this combination of innovation and education, we’re providing dental professionals with the technologies and techniques they need to grow their practices and deliver ever-better care.

As the first point of contact for our dentist and dental office clients, you will process orders via phone, ticketing system, and website. You’llquicklylearn aboutour dental/medical device products to provideaccurateanswers and outstanding customer service. ThisB2B role takes pride in their work by delivering exceptional care to every customer.

• Friendly and fun company culture!
• Competitive salary based upon experience/education.
• Full benefit package including Medical, Dental, Vision, and Life Insurance*
• EAP (Employee Assistance Plan offering FREE mental health services).
• 2 weeks paid vacation per year– vacation accruals increase after the first year.
• 401(k) with company match*
• 9 Paid Holidays.
• Wellness program and onsite personal trainer with lunch hour workouts available.
• * A waiting period applies to some benefits.
• Pay range is: 18.85- 23.56 to start.

• Receives all customer calls and greets customers warmly, while listening to the problem or reason for calling toquicklyreach a resolution.
• Enteraccurateand thorough notes from each call to ensureaccuratemetrics tracking.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Assist with placement of orders, refunds, and/or exchanges through our eCommerce and ERP platforms.
• Assistthe sales teambycapturing andmaintainingdetailed customer information in the CRM for new andestablishedcustomers.
• Monitors customer orders for on time orexpediteddelivery andadvisesshipping department of need-bydates.
• Functions as the company gatekeeper, screens incoming calls beforeforwardingto others.
• Accurately record feedbackandperformproductcomplaint investigations as needed.
• Capture and communicate detailed information on overall customer satisfaction and feedback/complaints forthe post market surveillance of products sold by Sprig.
• Serves as the main facilitator for the processing of customer purchase orders and completion of all invoicing. Includes somebasicaccounts receivable andcollectionscommunications.
• Collaborate with other departments as needed within the company.
• Maintainsproficiencywith Company product knowledge and related dental products.
• Has knowledge and understanding of all social media posts, communications, and the events calendar as it pertains to the department.
• Expected Hours of Work: Operating hours are 7:00 a.m. to 5:00 p.m. There is an alternating work schedule to accommodate different time zones for customers nationwide and globally. Full time 40 hours/week, Monday-Friday, ONSITE. Hours of work may vary to accommodate different time zones.

• Problem Solving/Analysis/Critical Thinking
• Courteous and efficient communication to process customer orders quickly and accurately
• Positive, enthusiastic and “can-do” attitude. Independent worker and team collaborator.
• Adaptable
• Organized and detail oriented
• Effective time management
  
  Business Sense
• Business writing skills
• Customer/Client Focus
• Results Driven
• Technical Capacity. Proficient Computer navigation skills. Accurate keyboarding/typing skills.

• One to threeyearspreviousexperience in a customer service environment.
• Required fluent English language skills - both written and verbal.
• HS Diploma or GED.
• Knowledge of product and/or willingness to learn.
• Experience with CRMticketingsoftware preferred.
• Experience with ERPorderingsoftware preferred.
• College education preferred.
• Background in dental office environment preferred.