Learning & Development Trainer

Successful candidate can be located in Rocklin, CA, Charlotte, NC or Cleveland, OH as this is a hybrid position.

When you work for Ameri Gas, you become a part of something BIG! Founded in 1959, Ameri Gas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Applications for this position will be accepted until December 5th, 2026.

A CES Learning and Development Facilitator focuses on delivering training modules, conducting ILT and VILT classroom sessions. The duties of a Facilitator include staging environments, assessing the skill level of current employees, creating effective training approaches, and delivering training programs. The Learning and Development Facilitator will assist with content review and feedback of new and existing programs/modules. A Facilitator has regular contact with L&D Management, to ascertain the needs of the organization.

Training audiences may be either individual or a classroom group.

• Facilitation – Expertise in managing group dynamics, fostering collaboration, and guiding participants through interactive learning activities.
• Communication – Ability to clearly articulate information, facilitate discussions, and adapt communication style to different audiences.
• Coaching – Provide ongoing coaching and support to employees to help them apply newly acquired skills and address challenges in their roles.

• Facilitate engaging learning sessions, incorporating interactive activities, group discussions, case studies, and role‑playing exercises to maximize participant engagement and knowledge retention.
• Deliver group and individual instruction and training covering a range of technical, operational, and/or management areas.
• Conduct in‑person and virtual onboarding and upskilling training programs based on employee job role and responsibilities.
• Monitor and measure the effectiveness of training programs through post‑training assessments, feedback surveys, and observation of behavior changes in the workplace.
• Evaluate effectiveness of training and development programs and utilize relevant evaluation data to recommend changes in instructional objectives and methods.
• Evaluate employee performance, work with the L&D Manager and CES Leaders to determine trends and areas for continuous education.
• Collaborate with Technical Writers and Instructional Designers to create and maintain end‑user documentation including step‑by‑step procedures, job aids, and standard operating procedures.
• Plan and execute tasks related to training prep, including but not limited to data staging, worksheets, employee user guides, role play.
• Support and respond to training inquiries; serve as subject‑matter expert for CES systems, processes, roles, and special projects.
• Conduct weekly BPO knowledge transfer sessions, quarterly train‑the‑trainer sessions, and ad‑hoc auditing train‑the‑trainer performances.

• Understanding of how adults learn best, including the importance of relevance, active participation, and practical application.
• Capability to develop relevant assessments to measure learning outcomes and identify areas for improvement.

• BS/BA in Business, Learning & Development or a related field or equivalent work experience.
• 4‑6 years experience in training or a leadership position.
• Demonstrated knowledge of adult learning theory and instructional design.
• Excellent facilitation and presentation skills in virtual and face‑to‑face classroom delivery.
• Experience with training environment preparation (data staging).
• Familiarity with eLearning platforms, presentation software, and other digital tools used in training delivery.

Ameri Gas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its…