Support Specialist
Job in
Rocklin, Placer County, California, 95765, USA
Listing for:
Sierra College
Full Time, Seasonal/Temporary
position
Listed on 2026-01-16
Job specializations:
-
Education / Teaching
School Counselor, Guidance Counselor: Social/Educational
Salary/Wage Range or Industry Benchmark: 30 USD Hourly
USD
30.00
HOUR
Job Description & How to Apply Below
Support Specialist
Salary: $30.00 Hourly
Job Type: Full-Time
Job Number:
Closing: 2/1/2026 11:59 PM Pacific
Location:
Rocklin, CA
Division:
Student Services
Overview
Sierra College has a strong commitment to equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must have the understanding and ability to successfully support individuals with varying backgrounds, including persons with disabilities, various gender identities and sexual orientations, and individuals from historically underrepresented communities.
Summary
Description
Under general supervision from assigned manager, assists with the development, implementation, and evaluation of activities designed to increase retention, persistence, and completion through caseload and cohort management; provides guidance and support for students; and enhances student success with programs and services, including coaching, support and follow‑up, degree and certificate progress check‑in, and proactive connection and referrals to resources and services.
Support Services and Contact
- Use the online Help Guide or contact the NEOED Applicants Support Line at for assistance with your online applicant account.
- Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.
- If you have any questions about this position, please contact the Human Resources Department at hr.
Representative Duties
Develops, coordinates, and implements complex multi‑level case management strategies to provide support for students based on needs of a diverse student population; utilizes student data and case management software to conduct coordinated email, call, and text campaigns to assess and address student retention, persistence, and completion; reviews student records to ensure progress toward academic and career goals; conducts and analyzes student needs assessments.Maintains case notes of student interactions and generates performance reports summarizing student progress; updates the District’s Student Information Systems and related databases, as needed; ensures accurate reporting of data related to students served; assists with providing data for reports related to student success and equity plans, as requested.Generates and responds to referrals through the District’s student case management system; meets with students in‑person, by phone, or virtually to assess student needs.Works proactively and efficiently to provide appropriate resources, information, and referrals to students; provides information regarding District services and programs, including enrollment, registration, financial aid, educational pathways and programs, academic supports, on‑campus employment, and student services; connects students with opportunities for campus engagement and clubs based upon students’ career, personal, and educational interests and goals.Provides support services to implement retention and completion efforts; fosters student success and academic development, including critical thinking, problem solving, and self‑advocacy skills; coaches students to use student success skills, including time management, calendaring, organization, and communication.Plans, coordinates, and delivers equitable retention activities for disproportionately impacted students using case management methods based on data reporting and best practices, including trauma‑informed and culturally responsive methods.Collaborates with faculty, Success Network Team, and other student services staff to provide cross‑functional, holistic support for each student based on individual needs, data and analytics, and institutional student journey momentum points.Monitors, tracks, and maintains institutional accountability for student progress in caseload; proactively communicates and connects with students to help them meet defined momentum points, including completing financial aid documents, accessing counseling appointments and services, attending workshops, receiving basic aid, utilizing academic supports, and attending student engagement events.Collaborates with Success Network…
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