Systems Expert, Scale and Project Solutions

Systems Expert, Large Scale and Project Solutions

3 days ago Be among the first 25 applicants

We are a champion of clean energy, shaping a future powered by solar. For more than four decades, we’ve advanced photovoltaic technology that simplifies, secures, and boosts system performance. We nurture a culture that welcomes bold ideas, encourages collaboration, and prioritises career growth. With our headquarters in Rocklin, CA, we offer a hybrid work model, competitive benefits, and a team‑driven environment where your impact is felt.

The Systems Expert, Large Scale and Project Solutions is responsible for failure analysis of SMA’s Large Scale & Project Solutions products. Duties include root cause analyses, repair recommendations, generation of repair estimates, complex troubleshooting, training, and analysis of products and applications. The SE regularly communicates with other departments to resolve advanced issues and collaborates to improve product quality and serviceability.

• Responsible for data analysis, determining warranty conditions, and providing guidance for repair activities to SMA products.
• Organise and direct system‑wide analyses when necessary to support technical escalations for SMA customers.
• Prepare work instructions, process flows, and analyse various field data.
• Coach Field Service Engineers during complex system troubleshooting efforts.
• Interpret advanced measurements, analysis, and reporting on SMA’s LSPS products installed in power plants.
• Develop a detailed knowledge of SMA’s Large Scale & Project Solution products and associated options.
• Work with high voltage and current for both AC and DC, and with the computer software and communication protocols of the SMA LSPS Products.
• Maintain high customer satisfaction while striving to lower the costs of field service.
• Other duties as may be required or assigned.

• A bachelor’s degree in engineering is strongly preferred.
• Five years of experience in electrical, electronic, medium voltage, and/or network communications are strongly preferred.
• Prior experience in at least two of the following fields: PV systems, Battery Storage systems, Plant communications, Medium Voltage products, and/or Power to Gas Solutions.

• Ability to work nonstandard business hours occasionally to support service customer contracts.
• Knowledge of SMA's LSPS product line is strongly preferred.
• Knowledge of solar PV systems, battery systems, medium voltage systems, system design, and/or inspection is required.
• Knowledge of engineering and mathematical concepts is required.
• Knowledge of power plant measurement devices and techniques is strongly preferred.
• Proficiency in English, both written and verbal, is required;
  Spanish and/or German are a plus.
• Technical troubleshooting skills and an attitude of thinking outside the box is required.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
• Attention to detail and a high level of accuracy are required.
• Strong verbal and written communication skills are required.
• Knowledge of customer service principles and practices is preferred.
• Ability to analyse and solve problems effectively.
• Ability to effectively discuss and present logistics principles to an audience.
• Occasional travel for field work can be required.

• The pay range for this position is $31.00 – $36.00 per hour, dependent upon experience.
• Comprehensive benefits including health, dental, and vision coverage (including $0 premium options).
• Dedicated hybrid schedule:
  In‑office Tuesday and Thursday; remote Monday, Wednesday, Friday.
• 401(k) plan with company match.
• Opportunities for professional development and training.
• Inclusive, collaborative, and innovative work environment.

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/AIDS), medical condition (cancer,…