Sr. Software Engineer; ITSM

Job Title :
Sr. Software Engineer (ITSM)

Location :
Rocklin, CA Hybrid Role4-Days Onsite (Mon-Thur)

Duration :
Long Term Contract

• Enjoy working in a highly collaborative environment are an excellent communicator; in person, on email and over the phoneidentify opportunities for improving user experience
• Execute enhancements on existing products
• Evaluate and monitor the performance of the products in the assigned product categories
• understand the realities of working collaboratively with cross-functional partners and excel at Elevating the overall performance of the team
• can prioritize and manage multiple complex projects with aggressive timelines
• pride yourself on your quality, time management and accuracy of work
• proven experience as a key technical resource contributing on the development of solutions in client environments
• are an experienced problem solver and enjoy resolving complex issues
• knowledgeable of runbook/orchestration automation
• have strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• are a proven team player

Requirements and Qualifications

• 2+ years working in the ITSM or IT services/consulting industry preferred
• 2+ years coding Service Now features or similar platforms preferred
• Experience with ITIL Foundation level and other frameworks such as COBIT, IT4IT beneficial
• Experience with Web Services, API's, Database-level integrations/ETL
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working a SaaS environment
• Experience in driving design and strategy around tools
• Knowledge of technical components such as LDAP, VPN, SSL, and other technologies
• Must be fluent in English, both written and spoken
• Degree or equivalent, preferably in Information Technology and proven experience in technical development roles