Network Support Specialist

Responsibilities

• Installs, configures, tests, upgrades, patches, and maintains networking components, computers, and peripherals, including servers, printers, software, Windows and Apple devices, and operating systems; ensures workstations comply with current license and copyright laws.
• Installs and configures computer and network related upgrades and enhancements; replaces or repairs equipment; coordinates and communicates system changes with appropriate district staff; performs installation for additions, moves, and changes to locations.
• Responds to computer system emergency situations, including service interruption, system failures, power outages, cyber issues, and damaged media and hardware; troubleshoots network hardware and operations problems; performs backup and recovery operations.
• Documents steps and actions taken during troubleshooting process; documents technical issues with district’s work order tracking system; schedules and prioritizes work orders and service tickets; reviews work order and service ticket resolutions for completeness and accuracy; participates in coordinating project tasks and work sequences; monitors and prepares reports of project status; leads and participates in technical projects.
• Analyzes equipment problems using diagnostic and testing devices; troubleshoots and diagnoses complex network problems, including network or internet access, email, and server connectivity; tests and resolves operating systems and workstations for potential viruses, spyware, adware, or other security problems.
• Maximizes service quality and productivity using Mobile Device Management (MDM) tools and cloud-based desktop support; uses endpoint compliance reporting and monitoring to identify vulnerabilities; provides cloud service software deployment, security updates, and operating system (OS) updates.
• Configures end users network accounts onto local network-connected devices; sets up related, dedicated servers to communicate on a network; configures user preferences on individual workstations, including user and email profiles, special application requirements, printers, and peripheral configurations.
• Provides remote support for district owned devices.
• Deploys and manages internet and intranet virtual desktop infrastructure and virtual applications to maximize service quality and productivity for employees and students while providing a secure and equitable experience.
• Participates in the administration of the district’s network servers, including Virtual Local Area Networks (VLANs), firewalls, switches, and routers; configures and corrects system parameters, directory structures, security, and software; tests existing systems for potential viruses and security problems; assigns and maintains network addresses; provides end level resolution to computer and network related issues.
• Installs cables, including ethernet, fiber optics, conduits, wire molds, cable racks, and trays to meet ANSI/EIA/TIA industry standards for cabling and cable terminations; makes cable connections on blocks, jacks, and terminals; makes cross connections, tags, or marks cable designation strips, blocks, and jacks; installs and sets data lines.
• Troubleshoots, repairs, and maintains electronic media equipment and systems; provides support for broadcast equipment users.
• Develops and maintains documentation on network infrastructure, applicable system blueprints and schematics, equipment installation procedures, and recycling of surplus computer assets; maintains an inventory of materials, equipment, and supplies.
• Interacts with vendors to coordinate hardware and software issues; serves as technical liaison to vendors and specialists to provide support; orders and transports materials and equipment to onsite and offsite locations.
• Researches and makes recommendations on data transmission and network projects; participates with district staff to estimate network system costs, timelines, alternatives, and special needs.
• Participates in the planning and design of data communications facilities and equipment for Local Area Network/Wide Area Network (LAN/WAN) requirements; confers with contractors and service providers involved with data communications projects to ensure compliance with district specifications; reviews blueprints and schematics and evaluates the adequacy of specified material and supplies; designs and configures hardware layouts for new or existing facilities in accordance with industry standards;
  
  facilitates and coordinates the installation and movement of district staff and lab computers and related equipment; determines locations for terminal closets, cable, conduit routing, and computers.
• Assists in developing the department budget; projects upcoming equipment purchases, repairs, and labor needs; assesses and evaluates proposed projects and upgrades; initiates and prepares quotes, recommendations, and proposal requests to provide computer and network equipment, software, and services that meet district interests and…