Help Desk Support Specialist

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at

• Provide first level support for all end-users.
• Troubleshoot and resolve hardware, software and voice/data communication systems issues.
• Escalate calls when appropriate.
• Follow up on all tickets in a timely manner and follow through to resolution.

SKILL SET

• Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
• Excellent customer service, verbal and written communication skills are a must.
• The ability to multi-task, prioritize and work under pressure are required.
• Must be willing to work flexible hours when appropriate.
• Prior customer service, call center or help desk experience is required.

Thanks & Regards
Praveen K. Paila

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