Collections Specialist

Collections Specialist

We are looking for a Collections Specialist to support business-to-business receivables efforts for a Real Estate & Property organization in Rockville, Maryland. This is a Contract position requiring onsite attendance for a 40-hour work week. The person in this role will help maintain healthy cash flow by managing collection activities, resolving billing issues, and building productive relationships with commercial clients.

Responsibilities:

• Manage business-to-business collection activity by following up on outstanding balances and encouraging timely payment from commercial accounts.
• Review aging reports and account histories to identify delinquent balances, prioritize collection efforts, and document next steps.
• Communicate with clients by phone, email, and virtual meetings to address payment concerns, clarify account status, and secure resolution.
• Investigate billing discrepancies and coordinate with internal partners to resolve invoice or payment issues affecting account settlement.
• Maintain accurate records of collection outreach, payment commitments, disputes, and account updates in company systems.
• Monitor customer accounts to reduce overdue receivables while supporting productive relationships with clients.
• Escalate complex collection matters when needed and assist with structured resolution plans for past-due accounts.