Data Entry Assistant

Why You Want To Work Here

We represent a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Recipient Services Representative is responsible for the accurate and timely response to customer service-based questions over the phone and via email and the processing of benefits applications, payment calculations, and reports.

• Provide services to allow plan recipients to make updates to their plans; often making updates to address changes, tax information, bank account information, check re‑issues, etc.
• Receive and respond to incoming emails.
• Calculate benefits information, status, and payments.
• Process status requests, applications, documents, and eligibility waivers.
• Maintain files of information.
• Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies.
• Other duties as assigned.

• Listens well with the ability to communicate effectively both in verbal and written communications.
• Presents a professional image in the office.
• Strong attention to detail.
• Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor.

• Entry level

• Full-time

• Customer Service and Administrative

• Staffing and Recruiting
• Non‑profit Organizations