Medical Assistant; MA - TSA

Medical Assistant (MA) - TSA

STGi is recruiting for a Medical Assistant for Federal Occupational Health (FOH) under the Transportation Security Administration (TSA) contract. The position is located in Rockville, Maryland and is eligible for telework after the initial probationary period.

Provide direct support to the mission of FOH, a component of the Program Support Center (PSC). Responsibilities include improving the health, safety, and productivity of the federal workforce through case review activities, client communication, and coordination with the FOH Business Operations team.

• Ensure exam scheduling, management, and processing of all medical records, complete QA checks, and correct entries of charges/administrative fees on exams according to the Interagency Agreement (IAA).
• Send complete exams to the Reviewing Medical Officer (RMO) for review in a timely manner via secure transmission.
• Transmit RMO determinations to the customer agency and their employees via secure transmission.
• Reach out to clinics to retrieve missing exam items, ensuring all portions of exam completed are billed appropriately.
• Collaborate with FOH team members to ensure workflow meets customer needs and relay any concerns raised by customers to the Program Manager (PM).

• Ensure exam scheduling requests are submitted timely and appointment notifications are tracked in accordance with the designated timeframe and trackers.
• Retrieve exams for case review processing from FOH clinics and FOH Private Provider Network (PPN) clinics.
• Enter tickets for services performed at FOH PPN clinics.
• Process exams including QA, track missing components, ensure completeness per work order, and send to RMO.
• Track exams to ensure processing is fluid and timely.
• Enter applicable data on RMO timesheets.
• Ensure medical reviews, letters, and exams are sent securely as applicable.
• Enter tickets to charge associated agency for AMA/RMO time.
• Participate in cost recovery efforts, verifying/validating, editing, and updating billing tickets as needed.
• Communicate professionally with team members and internal/external customers.

• Ensure case review processing time frames and quality assurance parameters are met as directed by the PM before forwarding to RMO or agency.
• Attend all mandatory meetings and training as assigned.
• Demonstrate understanding of the Case Review process and learn new workflows and processes.
• Display competencies in all areas of case review.

• Submit scheduling requests within 24 hours of receipt to the appropriate OHC or through the PPN.
• Retrieve medical records using the PPN portal daily and internal electronic file storage.
• Reach out to OHC clinics to request records after exam completion, follow up on missing items timely, and track receipt.
• Process exams timely to meet FOH requirements; QA, send to RMO, complete data entry, and send RMO determinations to agency.
• Escalate missing exam items to PM when not received.
• Transmit exams according to IAA specifics and tracked dates.
• Report all privacy and security breaches immediately per FOH and HHS policy.
• Attend all meetings with team and internal customers as directed.

• Coordinate with Business Operations to provide customer services (e.g., exams, outreach) through FOH OHCs and the PPN.
• Assist with implementing new case review business and changing requirements for existing business when new agreements are initiated or modified.

• Ensure RMO and administrative billing is completed, review discrepancies, and notify PM.
• Review PPN invoices each month, identify discrepancies, and correct billing as needed.
• Ensure all billing items are entered correctly and timely.
• Demonstrate a complete understanding of the current billing database, RMO reviews and exam tracking.
• Participate in rolling audits analyzing reports, validating charges, and ensuring missing charges are entered or discrepancies rectified timely.

• Be on time and work all designated hours as determined by PM.
• Request leave according to specified time frames with vendor and PM.
• Adhere to telework…