Site Specialist, Corporate Real Estate

The Specialist, Corporate Real Estate serves as a frontline resource supporting FINRA's hybrid workplace model and facilities operations. Under general direction of the manager, this role supports workspace management with comprehensive facilities coordination to ensure seamless workplace experiences for staff and visitors across assigned location(s). As an integral member of the Corporate Real Estate team, the Specialist contributes directly to workplace efficiency and employee satisfaction across FINRA locations.
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* Essential Job Functions:

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* ** Workspace & Reservation System Management
*** Manage hotel reservation system and resolve workspace booking issues for assigned location(s);
* Utilize excellent customer service skills to troubleshoot space/facility navigation and reservation process issues and provide timely guidance to employees and visitors at all levels, in a professional and client-focused manner.
* ** Conference Center Operations** – Manage and maintain conference rooms and meeting spaces to ensure professional, well-organized areas; ensure equipment functionality and room readiness with minimal supervision.
* ** Facilities Service Coordination** - Process and coordinate facility service requests through FM Interact system; liaise with contractors, building management, and internal staff to resolve issues.
* ** Vendor & Contractor Management** – Support oversight of vendor maintenance activities and ensure compliance with FINRA procedures; maintain vendor documentation, insurance certificates, and maintenance schedules.
* ** Administrative & Procurement Operations** - Process invoices, purchase requisitions, and staff relocation coordination; manage regional supply inventory and ordering processes.
* ** Asset & Inventory Control** - Track equipment locations, serial numbers, and building operation supplies; coordinate with maintenance personnel on inventory management.
* ** Documentation &*
* ** Compliance** - Maintain organized facility records, work orders, and vendor documentation; ensure adherence to established facilities procedures and policies.
* ** Performance Analysis & Reporting** - Monitor and document workspace utilization and facility performance metrics; prepare status reports on facilities operations and system effectiveness.
* Work autonomously on routine tasks while escalating complex issues appropriately.
* Demonstration of FINRA’s values.
* Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.
** Education/Experience Requirements:
*** Associate’s degree or higher in Business Administration, Facility Management, or related field; or equivalent combination of education and related experience required.
* Minimum four (4) years of experience in facilities coordination, administrative support, or customer service.
* Experience with reservation systems and facilities management software.
* Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook).
* Excellent organizational skills with attention to detail.
* Outstanding communication and customer service skills.
* Professional demeanor and ability to interact effectively with all levels of staff.
* Problem-solving skills with proven ability to make independent decisions within established guidelines and procedures.
* Ability to effectively coordinate multiple priorities in a professional environment.
* Experience with procurement processes and vendor coordination preferred.
** Work

Conditions:

*** Full-time onsite presence in a FINRA office location required.
* Must be able to work outside of normal business hours and remain on-call 24 hours/day.
* Some travel may be required.

For work that is performed in CA, CO, FL, TX, IL, PA, MA, MD, VA, Washington, DC, NY and NJ, please refer to the chart below for the salary range for the corresponding location. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation  Minimum Hourly Rate $33.90, Maximum Hourly Rate $62.70  CO/FL/TX:
Minimum Hourly Rate $29.48, Maximum Hourly Rate $52.26IL…