Front Desk Program Support Assistant

Front Desk Program Support Assistant (FDPSA)

Role Overview: Serve as the first line of contact for Montgomery Soccer, Inc. and provide excellent customer service to existing and potential new club members.

Pay Range: $21-24/hour. The person in this role will also support the operational excellence of the Recreation Program and the Classic League, working under the supervision of the Recreation Program Director.

• Ensure every interaction with the club is professional, welcoming, and organized.
• Answer the MSI main phone line and respond to inquiries about MSI and its programs.
• Check, respond to, and/or forward emails to program staff as appropriate.
• Provide information and assistance to office visitors as needed.
• Serve as interpreter for Spanish speaking families.
• Support program operations as assigned (e.g., support families with player registration).
• Serve as 1st grade site manager on Saturdays during the Fall and Spring seasons.
• Receive letters, packages, etc., and distribute them.

• Facilitate and manage the financial aid application process for various MSI programs.
• Coordinate in-season, weekly pick-up and drop-off of field equipment.
• Other duties as assigned.

• Working towards an associate’s degree.
• Prior work experience preferably as an administrative assistant, receptionist, or office manager.
• Experience using Microsoft Office (Outlook, Word, Excel) and program management platforms.
• Ability to speak Spanish fluently; fluency in another language is a plus.
• Availability to work weekends during fall and spring seasons and/or some evenings.
• Experience with soccer or other youth sport is a plus.

• Four weeks of paid office closures annually, including the week of Independence Day, the week of Thanksgiving, and two weeks at the end of the calendar year.
• Paid leave for all federal holidays.
• Two weeks of paid vacation.
• Two weeks of paid sick leave.
• Eligibility to participate in our 401(k) retirement plan beginning on the first day of the month following one year of service.
• This position does not offer health insurance.

Ideal schedule for the FDPSA:

• Sept mid‑Nov and April – mid‑June (Fall and Spring soccer season): 9‑5 Mon, Tue, Thu, Fri and 8‑1:30 Sat.
• Mid‑Nov – Feb and mid‑June‑July: 10‑4 Mon, Tue, Thu, Fri.
• March and August: 9‑5 Mon, Tue, Wed, Thu, Fri.

Address: 7650 Standish Place, Rockville, Maryland 20855, United States.

Submit a resume and statement of interest no later than July 10 to wcalhoun
.