Director of Operations

Title: Director of Operations

Reports to: Chief Executive Officer

Employment Status: Full-Time

FLSA Status: Exempt

Salary: $105000 - $115000

The Director of Operations provides strategic leadership and organizational oversight for Interfaith Works' operational infrastructure. The role is accountable for operations strategy, facilities strategy, major vendor and contract oversight, business insurance and operational risk coordination, procurement standards, operational budgeting, and the effectiveness of office and administrative systems.

• Develop and execute IW's operations strategy in alignment with organizational priorities and budget.
• Lead and supervise the Operations Manager, setting priorities, performance expectations, and measurable outcomes.
• Develop the Operations budget and monitor performance in partnership with Finance.
• Lead the development and approval of operational policies, procedures, procurement practices, and administrative standards.
• Lead planning and approval for RFPs, major procurements, vendor selection, contract negotiation, renewals, and escalated vendor performance issues.
• Maintain executive oversight of business insurance and operational risk matters, coordinating with Finance, brokers, legal counsel, and organizational leaders as appropriate.
• Lead facilities strategy across IW locations, including space planning, maintenance standards, safety, capital needs, and major repairs.
• Provide strategic oversight of security, building access, office systems, and outsourced technology services.
• Review operational performance, recurring service issues, vendor performance, facilities trends, and response times; implement corrective action where needed.
• Partner with HR, Finance, Programs, Development, and other departments on cross-functional operational initiatives.
• Perform other duties and strategic projects as assigned.

• Bachelor's degree in business administration, operations, nonprofit management, public administration, or a related field preferred; equivalent experience may be considered.
• At least five years of progressively responsible operations, facilities, administration, vendor management, or related experience, including supervisory responsibility.
• Demonstrated experience with contracts, vendors, procurement, facilities, budgeting, and organizational systems.
• Strong leadership, negotiation, project-management, problem-solving, and decision-making skills.
• High level of integrity, judgment, discretion, accountability, and customer-service orientation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.

The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Benefits for full-time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer paid long-term disability insurance as well as life and AD&D insurance. Employees have the option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more.

All employees regardless of full or part time status have access to an Employee Assistance Program (EAP) at no cost to them.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are…