Resident Service Coordinator- Gardens of Traville

The Franklin Group is fundamentally built on our people. We recognize talent as our most precious resource, and we’ve strategically focused on three core priorities: identifying and recruiting exceptional candidates, fostering long-term retention of top performers, and empowering our team members to maximize their value-creating potential.

At Franklin Group, we focus exclusively on multifamily housing, where our passion, expertise, and resources deliver unmatched value for property owners. Our operational platform combines best-in-class people, processes, and technology to drive exceptional performance. Built on a strong foundation, we grow with purpose, ensuring predictable outcomes. With the energy of a youthful company and the wisdom of decades of experience, we are equipped to manage profitability, develop for sustainable growth, and invest for above-market returns.

The Franklin Group boasts one of the most skilled and experienced multifamily teams on the East Coast. Our leadership is composed of industry veterans who have honed their expertise from the ground up, many starting at the property level. With over 1,000 dedicated professionals, including both corporate leadership and support teams as well as on-site property teams, we are united by a shared passion for delivering excellence in multifamily housing.

As we continue to grow, our team’s commitment to innovation and exceptional service remains at the core of everything we do.

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• Health Insurance
• Vision Care
• Supplemental Insurance Plans
• Paid Community Service
• Paid Vacation
• Paid Holidays

Position:Resident Service Coordinator
- The Gardens of Traville

Location: Rockville, MD

Job :10511

# of Openings:1

REPORTS TO: Community Manager

FLSA STATUS: Non-Exempt

NOTE:
Position is part time working between 25-30 hours per week.

POSITION SUMMARY:

The Resident Event Coordinator has the primary responsibility of providing and coordinating programs and services to help residents maintain a good quality of life. The Resident Event Coordinator is expected to provide exceptional customer service to all residents and work as a buffer between the residents and property management staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to:

• Develops a Resource Directory that includes a listing of state and/or local service providers. Examples include services to families, elderly residents, persons with disabilities and emergency assistance.
• Organizes educational events that include subjects relating to health care, agency support, life skills and referral sources.
• Implements on site or mobile health services and screenings.
• Organizes and promotes resident involvement in on and off site programs.
• Assists the residents in building informal support networks with other residents, family and friends.
• Engage volunteers within the community and/or property when appropriate.
• Provides quality customer service to all residents including, but not limited to, answering questions, and addressing concerns.
• Assists residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling and other services requested while in compliance under the policies and restrictions outlined by HUD.
• Ensures all residents are treated with respect and dignity, reports all complaints made by residents and/or families to the appropriate supervisors, reports all allegations of…