Associate Principal Business Analyst, CRED Applications & Programs

The Associate Principal Business Analyst in Credentialing, Registration, Education and Disclosure Regulatory (CRED) Applications & Programs team is responsible for providing operational and functional application support through data analysis, reporting, and cross-functional collaboration. This role works closely with technology teams and business stakeholders to resolve complex issues, drive process improvements, and ensure application stability. This position is an established individual contributor who works under moderate supervision.

Essential Job Functions:

Develops, maintains, and analyzes recurring operational, service-level, and ad-hoc reports and visualizations to monitor program performance and inform business decision-making.

Serves as a liaison between business users, technology teams, vendors, and internal stakeholders to facilitate issue resolution, operational support, and the advancement of business initiatives. Gathers, documents, and validates business and functional requirements to ensure project deliverables align with end-user needs and organizational objectives.

Participates in regression testing and post deployment validation for all application releases, and monitors system dashboards and application monitoring tools to identify, triage, and escalate issues to management as appropriate.

Provides advanced support for complex operational issues escalated by the FINRA Support Center by resolving and documenting cases, incidents, and inquiries, investigating data discrepancies, and reviewing system performance to support application stability and operational effectiveness.

Maintains user entitlements and access data for applicable applications, conducts periodic entitlement audits to ensure compliance and data integrity, and supports Information and Records Management activities in accordance with organizational policies and procedures.

Demonstrates FINRA’s values.

Collaborates, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Education/Experience Requirements:

Bachelor’s in Computer Science, Information Systems, Business Analytics or related field preferred and a minimum of four (4) years of relevant professional experience required.

Working knowledge of SQL, including query review and minor modifications.

Strong analytical and problem-solving skills with experience investigating data and system issues.

Experience developing and analyzing reports, dashboards, and operational metrics.

Ability to gather, document, and validate business and functional requirements.

Experience supporting applications, including testing, issue resolution, and production support.

Experience with user access administration, entitlement reviews, compliance-related processes, and information governance activities.

Strong communication, organizational, and time management skills, with the ability to collaborate across teams and manage multiple priorities independently.

Working Conditions:

Hybrid work environment, with defined in-person presence requirements.

Occasional travel may be required.

Some extended hours may be required.

For work that is performed in CO, CT, IL, PA, MA, MD, VA, WA, DC, NY, NJ, WA please refer to the chart below for the salary range for the corresponding location. FINRA complies with all state and local pay transparency laws and regulations requiring the disclosure of salary ranges for the position. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and market considerations.

Boston, MA: $96,600 - $172,800

Chicago, IL: $92,400 - $165,300

Denver, CO: $83,900 - $150,300

Jericho, NY: $96,600 - $172,800

Jersey City, NJ:…