Senior Rental Representative

Position Summary:

A Penske Senior Rental Representative demands a confident individual with customer service orientation, strong interpersonal and telephone skills, who will provide front line contact with prospects, manage a large fleet of vehicles, match vehicle demand with availability, coordinate all aspects of customer's accounts and ensure complete customer satisfaction in a fast paced environment.

This position will be located at the Penske facility at 621 Southlawn Ln Rockville, MD 20850.

• • Compute charges for merchandise or services and receive payments.
• • Prepare merchandise for display, or for purchase or rental.
• • Recommend and provide advice on a wide variety of products and services.
• • Answer telephones to provide information and receive orders.
• • Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
• • Keep records of transactions, and of the number of customers entering an establishment.
• • Prepare rental forms, obtaining customer signature and other information, such as required licenses.
• • Inspect and adjust rental items to meet needs of customer.
• • Explain rental fees, policies and procedures.
• • Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• • Check to ensure that appropriate changes were made to resolve customers' problems.
• • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• • Refer unresolved customer grievances to designated departments for further investigation.
• • Determine charges for services requested, collect deposits or payments, or arrange for billing.
• • Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• • Other projects and tasks as assigned by supervisor

• • At least 1 year of customer service experience required
• • Sales experience (retail, consumer, B2B) preferred
• • High School diploma or equivalent required
• • Some college or Bachelors degree preferred
• • Ability to work at least one day on weekend required
• • Basic computer skills including Microsoft Word, Excel, Outlook required
• • Customer service skills, dealing with people, flexibility, phone skills, team player
• • Valid drivers license required
• • Regular, predictable, full attendance is an essential function of the job
• • As this position requires driving Penske and customer vehicles, it is regulated by the DOT and requires a current driver qualification file to be maintained as required by the role. The driver qualification file includes: an annual motor vehicle records (MVR) check, a successfully completed DOT Physical, and Safety Performance History records request from prior employers in the last 3 years.
  
  Additionally, CDL holders will have a DOT Drug Screening within 30 days of start and subject to a FMCSA Clearinghouse review.
• • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
• This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required.…