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Member Experience Lead: Front Desk, Events & Member Journey

Job in Rockville, Montgomery County, Maryland, 20849, USA
Listing for: Dominique Dawes Gymnastics Academy
Full Time position
Listed on 2026-10-17
Job specializations:
  • Customer Service/HelpDesk
    Event Management & Planning, Customer Service Rep, Customer Success Management
  • Hospitality / Hotel / Catering
    Event Management & Planning, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 52000 - 78000 USD Yearly USD 52000.00 78000.00 YEAR
Job Description & How to Apply Below

Dominique Dawes Academy seeks a proactive Member Experience Lead to guide the family journey from inquiry to enrollment, ensuring service excellence aligned with academy standards. You will manage the Member Experience Associates, own front desk operations, and oversee parties and showcases on-site.

You will lead efforts to improve the member journey, respond to family concerns, and partner with leadership to maintain high-quality experiences for prospective and current families.

This is a genuine position to take on the Member Experience Lead:
Front Desk, Events & Member Journey role at Dominique Dawes Gymnastics Academy.

This role, Member Experience Lead:
Front Desk, Events & Member Journey at Dominique Dawes Gymnastics Academy, could be your next opportunity.

Are you ready to take on the Member Experience Lead:
Front Desk, Events & Member Journey role at Dominique Dawes Gymnastics Academy?

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