Parking Associate

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Rockville, MD, US

7 days ago Requisition

Salary Range: $18.70 To $18.70 Hourly

PARKING ASSOCIATE

Location: Washington, DC Metro Area / Assigned parking facility
Employment Status: As assigned (full-time or part-time)
Department: Operations
Reports To: Operations Manager
FLSA Status: Non-Exempt

About Colonial Parking, Inc.

Colonial Parking, Inc. is a local, family-owned leading parking and mobility services provider serving the Washington, D.C., Maryland, and Virginia region. With more than 300 parking facilities under management, we have built our reputation by delivering dependable service, operational excellence, and innovative parking solutions.

Our success is driven by employees who take pride in their work, collaborate across departments, and look for better ways to serve our customers and communities. At Colonial Parking, team members have the opportunity to contribute to a well-established organization while developing their skills in a supportive, professional environment.

We are looking for motivated individuals who value teamwork, accountability, and continuous improvement. Join us and become part of a company where your contributions are recognized and your work makes a meaningful impact.

Position Summary

The Parking Associate delivers Colonial Parking’s standards of customer service during each customer transaction while helping maintain an efficient flow of traffic into and out of the parking facility. The position supports the Shift Manager with daily operations, assists customers, receives parking payments when assigned, and helps ensure safe and orderly facility operations.

Essential Duties and Responsibilities

Customer Service & Parking Operations

• Provide the company’s established customer service standards, including professional uniform appearance, the company greeting, answering customer questions, resolving concerns, and thanking each customer upon exit.
• Assist the Shift Manager with the daily operation of the assigned parking facility and help maintain an acceptable flow of traffic through facility gates.
• Assist with parking transactions and receiving parking payments as assigned.
• Maintain a professional, friendly, and courteous approach when interacting with customers and employees.
• Report to work on time and ready to perform assigned duties.

Facility Support, Incident Reporting & Compliance

• Keep the parking facility stocked with necessary forms and supplies.
• Complete customer damage reports with the customer and, with assistance from the Shift Manager, relay required claims information to the Claims Department.
• Notify management promptly of conditions, incidents, or other situations that require attention.
• Assist with incoming customer calls and customer service associate duties as needed.
• Review, understand, and acknowledge company policies and procedures applicable to assigned duties when requested.

Additional Responsibilities

• Complete minor cleaning or maintenance tasks in accordance with company maintenance checklists when requested by management.
• Perform other related duties and tasks as assigned by the Operations Manager.

Minimum Qualifications

• High school diploma required.
• Ability to read and understand verbal instructions and written correspondence.
• Ability to communicate effectively both verbally and in writing.
• Ability to maintain a professional and friendly demeanor when working with employees and parking customers.
• Ability to resolve customer concerns in a professional, courteous manner.

Preferred Qualifications

• One to two years of experience in the service industry is preferred.
• Ability to perform…