Mortgage Loan Servicing Specialist- Commercial

Mortgage Loan Servicing Specialist
- Commercial

Join to apply for the Mortgage Loan Servicing Specialist
- Commercial role at Capital Bank, N.A.

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation‑wide lending brands;
Capital Bank Home Loans and Open Sky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting‑edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

• L Administration
• Process and reconcile mortgage payments, payoffs, and adjustments accurately and timely.
• Manage escrow accounts, including tax and insurance disbursements, annual analysis, and shortage/overage handling.
• Monitor delinquent accounts and assist with collections or loss mitigation processes as needed.

• Respond to borrower inquiries regarding loan terms, payment history, escrow accounts, and payoff requests.
• Provide clear, professional communication to resolve issues promptly and maintain positive customer relationships.

• Ensure adherence to Servicing & federal, state, and investor guidelines (e.g., RESPA, CFPB, Fannie Mae/Freddie Mac requirements).
• Prepare and submit accurate investor and regulatory reports within required timelines.
• Maintain detailed records and documentation for audits and quality control reviews.
• Partner closely with Compliance teams to execute regulatory requirements and continuously evolve processes and procedures to meet changes in regulatory standards.

• Collaborate with Loan Operations team members to improve processes and enhance efficiency.
• Assist with system updates, testing, and implementation of new servicing technologies or workflows.

• Bachelor’s Degree+ in Business Studies, Finance, or Business Administration, or related field.
• 3+ years of mortgage servicing or loan operations experience required.
• Familiarity with mortgage regulations and investor guidelines.
• Proven experience with payment processing, loan boarding, account maintenance, and customer service.
• High aptitude for problem solving.
• Strong attention to detail and organizational skills.
• Excellent communication and problem‑solving abilities.
• Proficiency in mortgage servicing systems and Microsoft Office Suite.

• 1+ years of supervisory or management experience preferred.
• Experience with Fiserv Premier and Encompass strongly desired.
• Experience with data analysis from Sales Force or similar CRM applications.

• Customer‑focused mindset with a commitment to service excellence.
• Ability to work independently and collaboratively in a fast‑paced environment.
• High level of integrity and adherence to compliance standards.

• Base Salary Range: $29.60 - $44.41 hourly. Final determination of where you are at in the salary range is based on numerous factors such as geographic location, relevant experience, skill set, education, and ability to meet qualifications within the job description.
• Additional Compensation:
  This role will include a yearly annual target bonus based on individual performance.

Must have the ability to travel locally for training as needed. Hybrid/In‑Office – local DMV market.

Capital Bank, N.A. is an E‑Verify, affirmative action and equal opportunity employer.