SVP, Head of Operations

About Us

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation-wide lending brands;
Capital Bank Home Loans and Open Sky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting-edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

Position Purpose

The Head of Operations is a strategic leadership role responsible for overseeing the bank's operational functions while supporting the organization's digital transformation strategy. This individual will ensure operational excellence, regulatory compliance, and customer satisfaction while advancing innovation through digital platforms, automation, and data-driven solutions. The role requires a forward-thinking leader with deep banking expertise and the ability to align people, processes, and technology to achieve long-term business objectives.

Position Responsibilities

Operational Leadership

• Oversee all core banking operations, including deposit and loan operations, payment processing, treasury services, and back-office functions.

• Establish and monitor KPIs to ensure efficiency, accuracy, and compliance in day-to-day operations.

• Collaborate with compliance, risk, and audit teams to ensure adherence to regulatory requirements and internal controls.

• Drive continuous process improvement to reduce costs, improve turnaround times, and enhance client experience.

Change Management & Leadership

• Build and lead cross-functional teams to deliver large-scale operational and digital initiatives.

• Act as a change champion, ensuring smooth adoption of new technologies and processes across the bank.

• Mentor and develop staff, fostering professional growth and preparing future leaders in both operations and digital strategy.

• Manages performance of the team and conducts performance reviews within the processes of the Bank.

Strategic Planning & Execution

• Partner with executive leadership to align operational and digital initiatives with overall business strategy.

• Develop budgets, forecasts, and resource plans to support operational and digital transformation objectives.

• Provide regular updates to the executive team and Board of Directors on progress, risks, and opportunities.

Education and Experience Required

• Bachelor's degree in Business Administration, Finance, Information Technology, or related field required; MBA or equivalent preferred.

• 10+ years of progressive experience in banking operations, with at least 5 years in a senior leadership role.

• Demonstrated success leading digital transformation initiatives within a financial institution.

• Strong knowledge of banking regulations, risk management, and compliance requirements.

• Proven track record of leading process improvement, technology integration, and organizational change.

• Strategic thinker with the ability to translate vision into actionable plans.

• Strong leadership and team-building skills; able to influence and inspire at all levels.

• Excellent communication, presentation, and stakeholder management skills.

• Deep understanding of core banking systems, digital platforms, and emerging financial technologies.

Technical Knowledge and Skills

Microsoft office software suite (Word, Excel, PowerPoint, etc); excellent oral and written communication skills.

• Advanced credit underwriting and financial acumen.

• Experienced in the fundamentals of change management.

• Expert understanding of Bank financials.

• Project Management

Compensation

• Base Salary Range: $175,000 - $225,000 annually. Final determination of where you are at in the salary range is based…