Resident Service Coordinator- Gardens of Traville

Resident Service Coordinator - The Gardens of Traville

Franklin Group is seeking a Resident Service Coordinator to provide exceptional customer service, coordinate programs, and serve as a buffer between residents and property management staff.

The Resident Service Coordinator has the primary responsibility of providing and coordinating programs and services to help residents maintain a good quality of life. The Resident Service Coordinator is expected to provide exceptional customer service to all residents and work as a buffer between the residents and property management staff.

• Serves as a liaison to community agencies, network with community service providers, and seek out new services available to residents. Identify low cost service providers and/or negotiate discounts.
• Monitors the ongoing provision of services from community agencies and keeps documentation with the progress of the individual. Manages the provision of supportive services where appropriate.
• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
• Develops a Resource Directory that includes a listing of state and/or local service providers. Examples include services to families, children, elderly residents, persons with disabilities and emergency assistance.
• Sponsors educational events that include subjects relating to health care, agency support, life skills and referral sources.
• Implements on site or mobile health services and screenings.
• Organizes and promotes resident involvement in on and off site programs.
• Assists the residents in building informal support networks with other residents, family and friends.
• Engage volunteers within the community and/or property when appropriate.
• Provides quality customer service to all residents including, but not limited to, answering questions, addressing concerns and assisting with basic needs.
• Assists residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling and other services requested while in compliance under the policies and restrictions outlined by HUD.
• Ensures all residents are treated with respect and dignity, reports all complaints made by residents and/or families to the appropriate supervisors, reports all allegations of abuse to the appropriate authority, and any other corporate compliance items immediately.
• Performs miscellaneous and specially requested tasks.
• Ensures all residents and staff are treated with respect and dignity. Reports all complaints made by residents and/or families to the appropriate supervisors. Reports all allegations of abuse, misappropriation of funds/property and/or any other corporate compliance items immediately.
• Adheres to all corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• Builds rapport with residents, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully.

• Bachelor’s degree in Social Work or a related field is preferred.
• 2+ years of experience in a social service delivery with elderly and/or family population. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated ability to advocate, organize, problem-solve, and provide results for the residents served.
• Good communication, comprehension and interpersonal skills. Working knowledge of Microsoft Office Suite.
• Strong interpersonal, oral and written communication skills
• Must be organized, detail oriented and have good time management skills
• Ability to work week-ends and evenings as needed
• Ability to multi-task and work in a busy environment

Franklin Group is an Equal Employment Opportunity company.

Washington, DC $55,000.00-$60,000.00