Executive Administrative Medical Assistant

Executive Administrative Medical Assistant

Job Location:

Rockville, Maryland

Position Type:
Full-Time/Regular

For Federal Occupational Health (FOH) - Acts as a direct support to the Medical Employability Program (MEP) Manager for Medical Employability and Worker's Compensation programs. Collects, tracks, and analyzes data and creates reports for the MEP Program Manager, Clinical Health Services (CHS) and FOH leadership. Assists with special projects involving the MEP operations and financial data. Works cooperatively and assists with training with the Medical Assistant team.

Actively participates with all MEP team members and in MEP team activities to complete team assignments efficiently.

Clinical

• Participates in preparation for TJC accreditation, as requested.
• Ensures case processing time frames and quality assurance parameters are met.
• Completes all required training by specified deadlines.
• Attends all mandatory meetings.
• Maintains all paper and electronic medical records and medical information in a neat, systematic, and orderly fashion to ensure that each medical record is complete, contained, and in compliance with HIPAA, FOH medical records policies, and IT cyber security guidelines.
• Complies with the case review and reporting processes defined in the MEP Procedure Manual.
• Reports all irregularities, trends, or special needs to MEP Program Manager for awareness.

Service Operations

• Pulls, organizes, and manipulates MEP data and provides data in the format directed by the MEP Program Manager by specified deadlines.
• Demonstrates a comprehensive understanding of all assigned data.
• Accurately presents data using graphics to highlight requested information.
• Maintains and updates projects and workflow management tools and reports task completion accurately and without undue disruption by specified deadlines. Identifies trends in data and creates clear and concise reports for the Program Manager.
• Processes case review types according to the MEP Manual, MEP SOPs and adheres FOH policy documents at all times.
• Interacts with and provides clerical and administrative assistance, as needed, to all MEP/OWCP Reviewing Medical Officers (RMOs) and other case review providers (physician assistants, nurse practitioners, etc.).
• Has resource documents or trackers available at all times for use.
• Assists the Program Manager in special projects as assigned.
• Assists with orientation of new staff as directed and participates in orienting existing MEP staff to new, added, or improved processes as directed.
• Responsible for cross training on all MEP administrative team task roles in accordance with the responsibilities as outlined in the MEP AMA SOPs.
• Attends all MEP "Grand Rounds" meetings and program "huddle" meetings.
• Communicates effectively with on site and remote physicians.
• Elevates unresolved issues to the MEP Program Manager for resolution as driven by project timelines.
• Participates with AMA team conflict resolution and assists with task completion, when needed.

Administrative (Business/Management)

• Reviews IAA Customer Agreement documents for accurate content.
• Maintains the MEP IAA tracker and Description of Service library for reference purposes.
• Advises the MEP Program Manager of customer requests for new, added, or cancelled services within 2 business days of receipt of the request.
• Participates, as directed, in customer meetings or calls for MEP services.

Cost Recovery

• Demonstrates proficiency with each database, program portal, and tracking system used to provide and monitor MEP services.
• Entres all necessary data in the appropriate database or system and records all ticket numbers where appropriate.
• Reviews Private Provider Network Tracker and enters billing items within 72 hours when tracker indicates "complete".
• Demonstrates proficiency in providing "MEP Invoiced" reports to provide billing reconciliation.
• Completes bulk billing with less than 95% error rate.

Staffing and Reporting Relationships

• Adheres to all applicable time, attendance, and telework policies.
• Exhibits professional and accountable behaviours on site and electronically. Maintains respectful, kind, and courteous interaction with team…