Front Desk & Patient Care Specialist

Sunstone Therapies Front Desk & Patient Care Specialist Rockville, MD
· Full time Apply for Front Desk & Patient Care Specialist

The Front Desk & Patient Care Specialist plays a vital role in day-to-day clinic operations: front-of-house (FOH) reception, patient access, scheduling/rescheduling, and support for billing touchpoints across Standard of Care (SOC) therapy and our Ketamine-Assisted Therapy (KAT) clinic. The role will also expand into templated scheduling as our Health Cloud workflows mature. You’ll work primarily in eClinical

Works (ECW) and Salesforce Health Cloud, keeping calendars, documentation, and statuses accurate across systems while providing warm, reliable patient service.

We exist to accelerate on‑ground learning and operations necessary to approve and scale psychedelic therapies in the medical setting. The Sunstone team was brought together by shared compassion for those who suffer and a genuine wish to broaden their access to treatment. Our backgrounds in medicine, business, and design provide us with unique perspectives and skills necessary to define the standards of patient experience.

Our values guide us in everything we do:
Bring Forth Healing + Work with Rigor + Care for the Team + Learn and Grow + Innovate Boldly. In service to Sunstone’s vision of Whole Person Healing for All, all of our team members play a key role in Sunstone’s ability to deliver on its vision with Love and Rigor.

Job Date:
November 2025

FLSA:
Exempt

FTE:
Full-time

Job Title: Front Desk & Patient Care Specialist

Hours: Typically onsite 9am–5pm, Mon–Fri, with occasional adjustments based on clinic needs.

Department: Operations

Reports To: Clinical Systems Manager

Context :
Sunstone Therapies is the leader in the delivery of psychedelic‑assisted therapy in the medical setting, focusing on supporting both our research programs and our standard‑of‑care therapy patients. Right now, we have two sites with roughly 30 employees -- looking to build our team and expand to 2 more sites in the next 2 years. At Sunstone, our culture centers on love and rigor, prioritizing whole‑person healing for all.

To be successful in this role in this growth stage start‑up, the candidate must be a detail‑oriented self‑starter and problem solver. They should be able to quickly shift projects and priorities to meet emerging needs, collaborate across departments, and align their approach with Sunstone’s values. Join us in making a profound impact in the realm of therapeutic research!

Scope: The Front Desk & Patient Care Specialist plays a vital role in day‑to‑day clinic operations: front‑of‑house (FOH) reception, patient access, scheduling/rescheduling, and support for billing touchpoints across Standard of Care (SOC) therapy and our Ketamine‑Assisted Therapy (KAT) clinic. The role will also expand into templated scheduling as our Health Cloud workflows mature. You’ll work primarily in eClinical

Works (ECW) and Salesforce Health Cloud, keeping calendars, documentation, and statuses accurate across systems while providing warm, reliable patient service.

What you’ll do:

• Answer phones/portal messages; triage to clinical, billing, or scheduling queues.
• Complete new‑patient intake (demographics, insurance, referral, PCP).
• Verify eligibility/benefits (ops‑level) and document coverage/limits.
• Create/reschedule/cancel appointments; manage waitlists and reminders.
• Send prep instructions, forms, and consents; follow up on missing items.
• Manage provider/room calendars; apply overbook/double‑book rules per policy.
• Coordinate telehealth links, test visits, and tech checks as needed.

Check‑In / Front Desk Operations (Day-Of)

• Greet patients; verify /insurance; confirm consents and required forms.
• Collect copays/self‑pay; issue receipts; update payment method on file.
• Time‑stamp arrival/rooming; alert clinical staff; monitor lobby flow.
• Notify Practice Admin if ADA/accommodation support is needed (interpreters, mobility, low‑stim room).
• Manage visitors/vendor sign‑in; maintain a calm, private waiting area.

Check‑Out / After‑Visit

• Schedule follow‑ups; confirm next steps and outstanding paperwork.
• Collect remaining balances or set…