Telecom Wireless Analysis

Turning Point Global Solutions LLC (Turning Point) is seeking a Telecom Wireless Analyst to support enterprise wireless telecom operations for our federal government client. The Telecom Wireless Analyst will be responsible for managing wireless service requests, monitoring usage and costs, and ensuring efficient delivery of mobility services across the organization.

This mid-level role is well-suited for candidates with hands‑on experience in telecom/wireless service management, wireless carrier coordination, and data analysis to support enterprise mobility programs.

Location
:
Turning Point headquarters in Rockville, MD with hybrid option
.

• Process wireless service requests, including activations, upgrades, disconnects, and device replacements using Turning Point’s commercial software.
• Manage mobility assets and inventory, ensuring accuracy of device assignments, numbers, and service plans.
• Monitor wireless usage, identify cost‑savings opportunities, and recommend plan optimization.
• Coordinate with wireless carriers to resolve service, billing, and provisioning issues.
• Validate and reconcile monthly carrier invoices, escalating discrepancies and tracking resolution.
• Maintain accurate records in Turning Point’s commercial TEMS software.
• Provide reporting and analytics on wireless usage, costs, and trends for management review.
• Support mobility security and compliance standards (device encryption, policies, and MDM as applicable).
• Assist with special projects such as migrations, contract transitions, or large‑scale deployments.

• Minimum of three (3) years of experience in telecom/wireless service management, provisioning, or telecom expense analysis.
• Familiarity with wireless carriers, plans, and devices (smartphones, tablets, MiFi, IoT).
• Experience working with TEMS (Telecom Expense Management Systems) or mobility management platforms is a plus.
• Strong Excel/data analysis skills with the ability to identify trends and cost drivers.
• Excellent communication and vendor relationship management skills.
• Strong organizational skills and attention to detail.
• Ability to obtain and maintain a U.S. Government Security Clearance which requires U.S. Citizenship.

• Prior experience supporting federal government telecom or enterprise mobility programs.
• Experience managing large wireless accounts.
• Ability to work with multiple cross‑functional teams.

• Competitive salary with annual performance bonus, and annual merit increases.
• Comprehensive health benefits fully funded by the company for employees.
• 401(k) retirement plan with company match.
• Paid time off plus holidays.
• Professional development opportunities.
• A collaborative and inclusive work culture.

In compliance with pay transparency requirements, the salary range for this role is $70,000 to $90,000. This range is a general guideline only as compensation decisions are based on relevant experience and educational qualifications.

Ready to make your next career move? Apply today to join a team that values innovation, collaboration, and continuous improvement. We look forward to welcoming you to Turning Point!

Turning Point is a fast‑growing system integration, information technology services company that caters to federal, state, and local government and commercial clients.

We specialize in full lifecycle system integration and software engineering services involving digital transformation and solution engineering in healthcare IT and telecom business verticals. Our services include software development, software integration, business process outsourcing, and professional services.

Founded in 2002, Turning Point prides itself in a heritage of innovation and strong professional services capabilities, enabling it to provide a full suite of mission‑critical solutions in a timely and cost‑effective manner.

Turning Point processes are independently appraised at CMMI Maturity Level 5 for Development.

All qualified applicants are considered for employment without discrimination due to race, gender, religion, age, marital status, national origin, disability, sexual orientation, or any other characteristic protected by federal, state, or local law.

This policy extends to all aspects of employment with Turning Point, including, but not limited to, recruitment, hiring decisions, assignment, advancement, compensation, benefits, retention, and termination.