Head of Digital Transformation

About Us

Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients primarily in Maryland, DC, and Northern Virginia, alongside two nation‑wide lending brands;
Capital Bank Home Loans and Open Sky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting‑edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

The Head of Digital Transformation plays a pivotal role in advancing modernization and innovation throughout the Bank's operations. These individuals spearhead process improvement initiatives, oversee automation projects, and lead the adoption of cutting‑edge digital solutions. By serving as the primary link between business lines, operations, IT, and external vendors, the Digital Transformation Lead ensures seamless delivery of efficient, scalable, and customer‑focused results.

Responsibilities include identifying new opportunities for digital advancement, guiding cross‑functional initiatives, and fostering a culture of continuous improvement within the organization.

• Develop and regularly update a digital transformation roadmap in alignment with the Bank's strategic objectives.
• Identify and propose opportunities to digitize workflows, minimize manual processes, and enhance the client experience.
• Monitor industry trends, fintech innovations, and regulatory changes to recommend relevant digital solutions.

• Lead cross‑functional teams in the design and implementation of digital initiatives, including automation, workflow redesign, robotic process automation (RPA), API integration, and cloud adoption.
• Manage the scope, budget, timeline, and change management processes for all transformation projects.
• Act as the main advocate for digital adoption, collaborating with business leaders and frontline staff to ensure successful implementation of new initiatives.

• Conduct comprehensive business process reviews and root‑cause analyses to uncover inefficiencies.
• Collaborate with operations managers to standardize, automate, and streamline workflows.
• Ensure solutions are sustainable, compliant, and fully integrated into existing systems.

• Serve as the liaison among business units, operations, technology teams, and third‑party vendors.
• Facilitate workshops, product demonstrations, and feedback sessions to actively engage stakeholders at all organizational levels.
• Provide consistent reporting on project status, risks, and business impact.

• Ensure all digital initiatives adhere to banking regulations, cybersecurity standards, and risk management frameworks.
• Establish performance metrics and key performance indicators (KPIs) to evaluate the success of digital transformation efforts.
• Support audit activities and contribute to risk assessments for digital projects.

• Timely and on‑budget delivery of digital initiatives with measurable return on investment (ROI).
• Reduction in manual effort and operational risk through successful automation and digitization.
• High levels of adoption and satisfaction among business and operational teams.
• Enhanced scalability, efficiency, and resilience within core banking operations.
• Consistent alignment of digital projects with the Bank's long‑term strategic objectives.

• Bachelor's degree in Business, Information Systems, Finance, or a related field is required; an MBA or other advanced degree is preferred.
• Minimum of 7 years in banking, consulting, or financial services, emphasizing operations, process…