Datacenter Operations Specialist

Direct message the job poster from Genpact

About the Company: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role: Genpact is urgently looking for a strong Consultant for one of our precious clients in USA. If you are interested kindly share profile at

Title: DC Operations Lead

Responsibilities:

• This is a 100% hands-on technical role (not just lead).
• Exposure and working experience on AWS and Azure Preferred.
• Lead the data center operations team, providing guidance, training, and support to ensure high performance and operational excellence. Act as the primary point of contact for all data center-related issues and escalations.
• Oversee the daily operations of data center facilities, ensuring high availability and reliability of all systems.
• Manage data center infrastructure technology stack end to end – VMWare/VxRail/Citrix/Logic Monitor/Moog Soft/AD/Azure AD SSO, Azure Security Policy/PKI/Windows & Linux Servers/Vulnerability management/Beyond Trust Password Safe and AD-Bridge/Storage & Backup tools etc.
• Ensure adherence to operational standards and best practices.
• Drive the major incidents and potential incidents end to end with periodic updates to client stakeholders for approvals/recommendations.
• Lead, mentor, and manage a team of data center operation engineers offshore.
• Provide guidance and support for professional development and performance improvement.
• Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities.
• Lead the response to data center incidents, ensuring timely resolution and minimal impact on business operations.
• Perform root cause analysis and implement preventive measures to avoid recurrence of issues.
• Develop and maintain incident management processes and procedures.
• Plan and oversee scheduled maintenance and upgrades of data center infrastructure.
• Ensure that all hardware and software components are up-to-date and functioning optimally.
• Coordinate with vendors and service providers for maintenance and support activities.
• Monitor and analyze data center resource usage, ensuring efficient utilization and avoiding over-provisioning.
• Conduct capacity planning to support future growth and demand.
• Implement optimization strategies to enhance performance and reduce operational costs.
• Ensure data center infrastructure adheres to security policies, standards, and best practices.
• Implement and maintain security controls to protect data and systems.
• Ensure compliance with regulatory requirements and industry standards (e.g., ISO 27001, HIPAA).
• Develop and implement disaster recovery and business continuity plans for data center operations.
• Ensure regular testing and validation of disaster recovery procedures.
• Ensure data center infrastructure is resilient and can recover quickly from failures or disruptions.
• Work closely with other IT teams, business units, and stakeholders to understand requirements and deliver solutions that meet their needs.
• Collaborate with vendors and service providers to evaluate and integrate new technologies and services.
• Communicate effectively with stakeholders, providing regular updates on data center operations and performance.
• Triage and first-level troubleshooting based on alert severity.
• Coordinate with vendors for infrastructure on public/private Cloud.
• Provide vendor contact details and escalation matrix.

Citrix Architecture and Optimization

• Maintain Citrix architecture and seek continuous optimization.
• Participate in architecture design and planning with the steering committee.
• Recommend system and end-user performance improvements.
• Implement approved performance…