ITSM support Engineer Job Rockville area,Maryland USA,IT/Tech

Job #: 3801
Pay Rate:
Not Specified
Job type: contractor

Location:

Rockville, MD

Responsibility:

Management of vendor partnerships and relationships with non-Tech teams

Facilitates delivery of platform deployments / expansion

Leads development of new products / features / fixes / technical solutions

Facilitates timely provision of 2nd and 3rd line support for Manufacturing Excellence Products

Ensures continuity of business execution through ensuring applications within Manufacturing Excellence Products are:

Adopted in a compliant manner at the site
Sustained by robust and secure infrastructure

Leads in troubleshooting applications across multiple technology domains, products, and business areas.

Engages with site tiered accountability process; and participates in Tech Performance Management processes

Drives service optimisation for Manufacturing products at a site level

Identification of value and improvement opportunities

Leads Site aspects of archiving and decommissioning activities for systems that have reached the end of their lifecycle

Skill set required:

Experience of application management, operations, and/or support including knowledge and experience of Incident, Problem and Change Management
Min 5+ years of experience needed
Familiarity with the concepts, standards, technology, tools, processes, procedures, hardware, software, and services in use for delivering information services.
Ability to make appropriate technical decisions, initiating action to resolve operational issues
The fundamentals of an IT background are necessary to allow the ability to quickly triage problems to most likely categories to restore service;
Understanding of the business processes allows for the creation of alternative solutions to enable business continuity while the initial problem is being dealt with and to develop solutions for the business that drive improvements and value.
Strong conceptual thinking, modelling, analytical and problem-solving skills, strong interpersonal and communication skills
Strong relationship building, team working and influencing skills
High learning agility - ability to learn and adapt to new concepts, systems, and software independently and quickly
Experience in a manufacturing environment with a good understanding of manufacturing principles and practices.
Comprehensive knowledge and understanding of the Systems Development Life Cycle
Good knowledge and understanding of IT systems and how they apply to supported business areas.
Knowledge of systems/software development methodologies and system architectures
Good communications in English, sufficient to build and maintain organizational support
Experience in support and/or development of IT systems
Must be able to work with minimal supervision. Ability to plan own work to meet objectives, and to work independently.
Experience in working with relational Databases (e.g. SQL Server or Oracle) and the ability to develop SQL queries.
Knowledge of MS Windows operating Systems, MS SQL Server Databases
Knowledge and experience in supporting Manufacturing shop floor systems

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