Senior Business Analyst

Star Compliance software offers highly configurable web-based applications, which automate firm-wide business processes to increase compliance workflow efficiencies while reducing operational risks. The Business Analyst is a client facing role with primary responsibilities for soliciting system configuration requirements and providing implementation services. This involves being an intermediary between the end client, R&D/Product, customer support, and Sales. Through the life cycle of implementations, the Business Analyst will also identify new feature requests and enhancements.

Travel to client site may be required.

The Business Analyst plays a pivotal client-facing role, leading and executing implementation projects to ensure the successful configuration, deployment, and adoption of Star Compliance solutions. This position blends strong client engagement skills with hands‑on delivery expertise, driving high‑quality outcomes and sustained client satisfaction.

Travel to client site may be required

• Lead the discovery and documentation of client‑defined configuration requirements.
• Develop and deliver Functional and Target Configuration Specifications, ensuring formal client approval and sign‑off.
• Configure the Star Compliance application according to agreed specifications and best practices.
• Support clients through the initial rollout and adoption of the platform across their organization.
• Deliver tailored client training sessions and provide expert implementation support during the deployment phase.
• Facilitate structured user feedback sessions to identify problem areas and clarify feature requests
• Identify, assess, and elevate delivery risks; collaborate with Professional Services leadership and Relationship Management teams to drive timely resolution.
• Partner closely with Product Management and QA to validate new features and fixes; oversee defect triage, prioritization, and resolution.
• Transition clients seamlessly to Customer Support post‑implementation for ongoing service continuity.
• Contribute to the evolution of internal delivery frameworks, including templates, playbooks, and best practices.
• Collaborate cross‑functionally to maintain strong client satisfaction and retention, ensuring consistent communication and expectation management throughout the project lifecycle.

• Minimum of 5+ years’ experience in a client‑facing Business Analyst or Implementation Consultant role within software or information services
• Exceptional stakeholder management skills, with demonstrated success engaging client business users, technical teams, and senior executives.
• Strong influencing and negotiation skills.
• Strong organizational skills and high attention to detail
• Strong oral, written, presentation and interpersonal communication skills
• Driven, proactive, positive attitude
• Strong analytical, requirements gathering and problem‑solving skills
• Excellent written and verbal skills to document project requirements and track milestones
• Excellent attention to detail with a disciplined, process‑driven delivery approach
• Hands‑on experience migrating clients from legacy or third‑party solution
• Financial compliance experience preferred
• Experience collaborating across global teams and time zones preferred
• Previous experience of Agile delivery practices Scrum/Kanban ceremonies (backlog refinement, sprint planning, reviews, retros), writing user stories/acceptance criteria, and using tools such as Jira/Confluence preferred
• Experience defining, implementing, or supporting enterprise software solutions in financial services preferred.
• Knowledge of codes of ethics, conflicts of interest, personal account dealing, or MNPI handling beneficial.
• Familiarity with regulatory frameworks such as SEC, FINRA, FCA, or SMCR advantageous.

• Education: Bachelor’s degree in Business, Information Systems, Computer Science, or a related discipline (or equivalent practical experience).
• Experience: Minimum of 5 years of relevant experience in business analysis, systems implementation, or process improvement within a technology or operations environment.
• Technical Proficiency: Working knowledge of business applications, system…