IT Help Desk Technician — Tier I/II
Listed on 2026-10-07
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IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
MELE Associates, Inc. in Rockville, MD is seeking a motivated Help Desk Technician to provide Tier I/II technical support for on-site and remote personnel. You will act as the first point of contact via phone, email, and chat, resolving issues within SLAs and delivering strong customer service.
The role covers incident management, ticket lifecycle, VIP support, and documentation, with opportunities to contribute to IT modernization projects and after-hours on-call rotation.
Our team is growing, and we are hiring a IT Help Desk Technician — Tier I/II Support in Rockville, MD, United States.
We are currently recruiting a IT Help Desk Technician — Tier I/II Support for our team in Rockville, MD, United States.
This is an excellent position to take on the IT Help Desk Technician — Tier I/II Support role at MELE Associates, Inc.
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