Help Desk​/Deployment SME

Position Summary

The SME Helpdesk Technician serves as the senior technical authority for Yubi Key enrollment and deployment support activities. This individual develops training materials, supports the Agency Help Desk, and provides advanced Tier 2 troubleshooting expertise.

• Develop Knowledge Base articles and troubleshooting guides.
• Design and deliver Yubi Key training to Government Help Desk personnel.
• Support User Acceptance Testing activities.
• Provide advanced Tier 2 support during deployment.
• Investigate and resolve complex enrollment issues.
• Coordinate with Agency Help Desk leadership.
• Develop escalation procedures and support workflows.
• Identify recurring technical issues and recommend process improvements.
• Track and report technical support trends.

Tier ii escalation, Help desk support, Help desk, Customer service, Active directory, device deployment, deployment, leadership, project leadership

Tier ii escalation,Help desk support,Help desk,Customer service,Active directory,device deployment,deployment,leadership,project leadership

• Bachelor's degree in Information Technology or related discipline.
• Minimum of eight (8) years of experience providing enterprise technical support.
• Experience supporting MFA technologies and authentication platforms.
• Strong customer service and training skills.
• Experience developing technical documentation.
• Secret Clearance .

Intermediate Level

This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)

Because an active or interim DoD clearance is required, U.S. Citizenship is required

Eligibility requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Bethesda, MD.

The pay range for this position is $36.06 - $36.06/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Bethesda,MD.

This position is anticipated to close on Aug 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards t