Customer Service Technician

Junior / Entry-Level Customer Service Technician

Razor is hiring a 100% remote Junior / Entry-Level Customer Service Technician to support users with technical issues and system-related questions. This role is ideal for individuals beginning their careers in technical support who are patient, clear communicators, and comfortable working in fast-paced environments. No prior technical support experience is required, as training will be provided. This position serves as the front line between users and technical teams, helping resolve issues, guide users through fixes, and escalate problems when necessary.

Responsibilities include responding to user questions and basic technical issues, following guides and scripts to help resolve common problems, documenting issues clearly and tracking them through resolution, escalating more complex problems to engineering or support teams, acting as a bridge between users and technical teams, helping identify recurring issues and flag patterns to the team, and learning how systems work to troubleshoot more effectively over time.

Qualifications include strong communication skills with a clear, calm, and professional approach, a problem-solving mindset with the ability to stay composed under pressure, the ability to follow processes and document steps accurately, comfort using computers and learning new systems quickly, good time management skills with the ability to prioritize tasks, and a team-oriented attitude with a willingness to ask for help when needed.

Desired skills include exposure to ticketing systems such as Service Now or Jira, basic understanding of how software or applications work, experience in customer-facing roles such as retail, hospitality, or call centers, and familiarity with technical environments or a strong interest in IT.

Razor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Razor offers a comprehensive benefits package that includes medical, dental, and vision insurance; life and disability insurance; 401(k) options; paid time off; and paid holidays.