SaaS Technical Support Specialist — Customer & Tech Expert
Listed on 2026-10-18
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IT/Tech
Technical Support, IT Support, HelpDesk/Support, Cybersecurity
Trinnex is seeking a technically savvy SaaS Technical Support Analyst to help customers maximize value through responsive technical support, troubleshooting, and issue resolution. You will collaborate with Product, Engineering, Sales, and Customer Success to resolve challenges and drive adoption.
The role emphasizes knowledge-base content creation, training support, and clear communication of product updates to users, with travel and on-site duties as required.
We invite applications for the SaaS Technical Support Specialist — Customer & Tech Expert position located in Rockville, MD, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the SaaS Technical Support Specialist — Customer & Tech Expert role in the description above.
We appreciate your interest in this position.
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