Dispatch Manager

Are you a results-driven leader with a passion for optimizing operations and driving team performance? Do you thrive in a fast-paced, high-energy environment where you can make an immediate impact? If so, F.H.
Furr has the perfect opportunity for you!

F.H.
Furr Plumbing, Heating, Air Conditioning & Electrical is a premier service provider with over 1,000 employees and more than 600 trucks on the road. We pride ourselves on delivering top-notch customer service and maintaining a high-energy, team-oriented culture. We are currently seeking a Dispatch Manager to oversee our dispatch operations in the Maryland
market based out Rockville, MD
.

• Oversee and manage dispatch operations for the Maryland market, ensuring efficient technician routing and job completion
• Lead, coach, and develop a team of dispatchers to maximize productivity and maintain a high level of customer satisfaction
• Monitor call volume, schedule efficiency, and technician performance to optimize workflow and minimize downtime
• Work closely with service managers and field technicians to ensure seamless communication and execution of jobs
• Implement and refine dispatching strategies that enhance customer experience and operational efficiency
• Utilize dispatching software and analytics to track KPIs and make data-driven decisions
• Resolve escalations, dispatch conflicts, and service challenges in a proactive and professional manner
• Foster a culture of accountability, teamwork, and continuous improvement within the dispatch team

• Proven experience in dispatch management, preferably in the home services industry (HVAC, Plumbing, Electrical, or similar)
• Strong leadership skills with a track record of coaching and developing high-performing teams
• Excellent problem-solving abilities and the capacity to make quick, effective decisions
• Outstanding communication skills to coordinate between dispatch, technicians, and customers
• Proficiency in dispatching software and technology, with the ability to analyze data for operational improvements
• Ability to thrive under pressure in a fast-paced environment while maintaining attention to detail
• Flexibility and adaptability, with a commitment to customer satisfaction and operational excellence

• Competitive salary with performance-based incentives
• Comprehensive benefits package, including health, dental, vision, and 401(k)
• Paid time off and holidays
• Opportunities for career growth and professional development
• A dynamic and supportive team environment
• The chance to be part of a company that truly values its employees and customers

If you are ready to take the next step in your career and join a company that values leadership, efficiency, and customer service excellence, apply today! We cannot wait to meet you!

F.H.
Furr may conduct a preemployment background check and drug test, subject to applicable law.

USD $95,000.00 / Yr.

USD $ / Yr.