Program Manager, Association Governance Operations

ASHA is seeking an experienced professional to join its Association Governance Operations Team in carrying out major changes to the organization’s volunteer cultivation, orientation, training, and recognition programs, to include the launch of a new product to promote microvolunteer and committee, board, or council service opportunities. In addition to volunteer programs, the individual in this role will manage multiple leadership development programs for the Association, while also supporting the recognition of the communication sciences and disorders professions’ leaders through ASHA’s awards programs to include the highest designations awarded by the organization such as ASHA Honors and ASHA Fellowship.

This position requires a problem‑solver who has experience optimizing the member experience while simultaneously streamlining processes and using technological tools to great effect.

Facilitate the learning of speech‑language pathologists and audiologists developing their leadership skills through various programs including the comprehensive Leadership Development Program, the Leadership Mentoring Program, and the Distinguished Early Career Professional Certificate Program.

Run a centralized system that connects ASHA members with volunteer opportunities and tracks ASHA volunteer interest as well as a member’s history of service with ASHA microvolunteer opportunities or Committees, Boards, and Councils.

Work independently and collaboratively with staff colleagues, volunteers, leadership development facilitators and more to implement program activities.

• Possess excellent problem‑solving skills.
• Effectively analyze information and resolve issues independently and proactively.
• Maintain a high level of organization as you manage multiple projects or processes with varying deadlines simultaneously.
• Comfortably approach technology with an eye toward optimizing the member experience, streamlining staff processes, and advancing operations. Build and maintain strong working relationships to execute program activities.

The purpose of this position is to implement and manage a comprehensive leadership development and volunteer management program to include the management of the detailed and deadline‑oriented processes to cultivate, orient, train, retain, and recognize ASHA’s volunteers, as well as various programs including the Leadership Development Program, Leadership Mentoring Program, and Distinguished Early Career Professional Certificate. The Program Manager also coordinates aspects of ASHA’s awards program, while assisting with other the Association Governance Operations Team (AGOT) functions as assigned.

• At least 5 years of experience successfully managing leadership development programs for a membership or trade association.
• At least 5 years of experience successfully handling volunteer cultivation, orientation, training, recognition and retention programming duties for a membership or trade association.
• At least 5 years of experience effectively leveraging various types of technological platforms to administer association programs and facilitate workflows.
• At least 3 years of experience effectively administering or supporting awards programs.
• Experience with managing committees, boards, councils or other association governance entities.

• Excellent problem‑solving skills
• Demonstrated ability to analyze information and resolve issues independently and proactively
• Strong project management, process management and organizational skills
• Demonstrated ability to handle multiple projects and activities simultaneously and set and meet multiple deadlines
• Strong technology skills with demonstrated success in using technology to advance operations in platforms that may include but are not limited to Microsoft Office Suite, Chronus, Open Water, Lineup, Higher Logic Communities, net Forum, and Share Point
• Ability to build relationships and work collaboratively
• Strong communication skills to include writing, proofreading and editing skills
• Demonstrated judgment and understanding of need for diplomacy, confidentiality in one’s approach to certain governance operations