Café Manager - MD Market

Summary

A Café Manager supports Tatte’s mission to inspire, care for and nurture life every day by contributing to the café management team in welcoming guests, caring for our team members, and executing café operations to Tatte standards. Café Managers are supervisors who develop leadership skills and work towards becoming an Assistant General Manager.

• Model an authentic, warm guest experience and coach the overall hospitality experience.
• Bring our Brand Purpose, Mission and Values to life and adhere to all Tatte policies.
• Partner with the café management team to uphold Tatte operational standards regarding service, product knowledge, safety and sanitation through execution of company training systems and standard operating procedures.
• Lead team through shifts, overseeing deployment of team members and execution of Running Great Shifts, providing clear, specific and timely feedback to team members on shift to ensure operational excellence.
• Ensure that all Tatte products (beverage, bakery & savory) adhere to recipe and visual standards and communicate any quality issues to the appropriate teams.
• Display skill in leading and navigating hard conversations with team members and guests.
• Assist with new team member training by following company training plan(s) and giving positive feedback to recognize the team member’s effort and achievements and constructive, respectful feedback to help the team member grow and develop.
• Ensure food safety in the café and have a deep knowledge of all Tatte products, including ingredients and allergen information, and support team members on shift regarding food safety and product knowledge.
• Follow all administrative procedures, including but not limited to all procedures related to cash handling/management, product ordering/receiving, time clock verification, and safety and sanitation audits.
• Perform other duties as assigned.

• Ability and desire to work a flexible schedule based on business needs, including days, nights, weekends and holidays.
• Able to work up to ten hour-plus shifts at least 4 shifts per week.
• Able to stand, sit, squat or walk for extended periods of time.
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds.
• Consistent and punctual attendance.
• Maintain a calm demeanor during periods of high volume to keep the café operating to standard and set a positive example for the café team.

• At least 6 months of supervisory experience.
• Excellent verbal and written communication skills to engage with all guests and team members.
• Knowledge and understanding of how the café operates and how each position and station need to be set up.
• Capable of working in a team setting.

• Proficient in Microsoft Office including Word, Excel, Outlook.
• Previous experience working with Ulti Pro Onboarding & Recruiting, Toast - POS System, Crunch Time and Teamworx (highly preferred).
• Serv Safe, Allergen and Choke Saver Certifications.

• Competitive pay ($23.50–$27.75/hour+ depending on experience).
• Paid vacation and sick time (after one year of full-time service).
• 401(k) with a vesting match.
• Free EAP employee assistance programs.
• Flexible schedule with no late nights.
• Health, dental and vision insurance.
• Free meals and drinks.
• Exciting potential for growth.

Join us on our journey to create something special!

Tatte is an E-Verify employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.