Membership Development Officer

Overview

Lafayette Federal Credit Union has earned the 2024 Top Workplaces award from USA Today!

Welcome to Lafayette Federal Credit Union Careers! Our organization is growing, and we are seeking top-notch individuals to provide support to our members. Our employees are a critical component in our endeavor to be the premier financial partner for every one of our members.

We are currently seeking a highly motivated Membership Development Officer to support our Business Development team!

• Do you have what it takes to help an organization grow by bringing in new members, retaining old members, and exploring new markets?
• Are your main qualities your excellent communication skills, interpersonal skills, outstanding negotiation and persuasion skills?

If so, then Lafayette Federal Credit Union is the place for you!

Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! We have been recognized nationally by Newsweek’s America’s Best Bank’s list, we’ve received a 5-star rating from Bauer Financial, and we’ve ranked #12 in S&P Global’s Top Performing Credit Union’s in 2022 for the second year in a row.

Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community.

Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry.

We are currently seeking a Membership Development Officer candidate to join our winning team. Summarily, the MDO will be responsible for providing support to the entire Business Development Team (BD) and Branches, including but not limited to:

• Prospecting new business accounts
• Identifying specific needs of members and aligning solutions with LFCU’s offerings
• Acquiring new forms of eligibility by bringing in new Select Employee Groups (SEGs)
• Promoting and selling LFCU’s loan, deposit and savings products
• Assisting in the BD's efforts to increase product utilization of new and existing members
• Working with assigned branches to meet sales targets by promoting cross-sell of existing products and prospecting for new opportunities around branch locations
• Actively participate and be the face of the credit union for all business development events, such as community events, networking events, and other credit union sponsored events

More specifically, the Membership Development Officer will:

• Organize and conduct membership retention programs among existing SEGs, community charters, and existing membership. Maintain continual contact and build strong relationships with SEG representatives and community charter groups through periodic contact channels (phone calls, letters/e-mail and personal visits). Ensure SEG representatives are supplied with credit union brochures, forms, and other related materials.
• Actively prospect for new business accounts and services, including business checking, remote deposit, ACH services, payroll services, business lines of credit and loans, and other business products offered by the credit union.
• Develop, monitor, and adapt new techniques to achieve membership growth, product penetration, and profitability goals in accordance with the credit union’s business plan and strategic initiatives.
• Remain abreast of banking industry member service best practices for…