Community Services Aide II, Grade 16

Please note
:
The salary range above represents the earning potential for this position. The anticipated hiring range for this position will be $59,237 to $78,247, based on the candidate’s qualifications and experience.

The mission of the Montgomery County Department of Transportation (MCDOT) is to move people and connect places with seamless, equitable transportation options that are safe, environmentally responsible, and support economic growth and vibrancy in Montgomery County. The Department has five divisions:
Highway Services, Parking Management, Transit Services, Traffic Engineering and Operations, and Transportation Engineering. We are a large organization with over 1,200 employees and a dedicated County budget of $300 million.

The Division of Transit Services coordinates transit services in Montgomery County. Transit fulfills an essential mobility mission for the County, connecting people, communities, workplaces, educational institutions, recreational opportunities, and many other destinations. The Division employs 850+ people and operates nearly 400 buses on 80+ fixed routes throughout Montgomery County. The Division plans, schedules, and manages the County's Ride On bus system, consisting of County-owned and operated buses.

Ride On carries roughly 18 million riders annually.

The Montgomery County Department of Transportation (MCDOT), Transit Services Division, is seeking a Community Services Aide II position within the Division of Transit Services, Medical Assistance/Medicaid Transportation Unit. This unit administers the Medical Assistance Transportation Program, which provides last resort transportation for Montgomery County residents who are Medicaid recipients and need access to medically necessary healthcare services. The program supports ambulatory, wheelchair, and stretcher-bound clients who have no other safe or appropriate means of transportation to their medical appointments or whose medical or physical conditions prevent them from using available transit options.

This position involves high-volume client interaction and requires heavy multitasking in a fast-paced service environment. The Community Services Aide II plays a key role in helping participants navigate eligibility requirements, access transportation, and obtain assistance efficiently and accurately.

The Community Services Aide II supports Montgomery County’s Medical Assistance Transportation Program by ensuring Medicaid-eligible residents access medically necessary healthcare through safe, reliable, and appropriate transportation. You assist clients with diverse mobility and health needs, manage high-volume interactions, and help maintain program accuracy, efficiency, and compliance. Your work strengthens service delivery through thorough eligibility screening, accurate record management, effective coordination with transportation providers, and compassionate customer service in a fast-paced environment.

Duties include, but are not limited to:

• Managing high-volume client interactions and multitasking efficiently in a fast-paced, team-oriented environment with frequent interruptions.
• Demonstrating reliability, punctuality, and accountability in meeting schedules, procedures, and deadlines.
• Providing professional, courteous, and empathetic support to individuals experiencing financial hardship, medical challenges, mental-health conditions, or physical disabilities.
• Maintaining strict confidentiality and ensuring compliance with ADA/HIPAA privacy requirements and all applicable State and County regulations.
• Screening applicants, determining eligibility, and approving applications for the Medical Assistance Transportation Program in accordance with established criteria.
• Using Microsoft Office (especially Excel) and the Medicaid Transportation Access database to develop, track, and maintain participant records; schedule transportation; and prepare accurate participant data and program reports.
• Documenting and forwarding complaints; scanning and organizing participant documents; maintaining electronic and paper files; and preparing assigned reports.
• Scheduling transportation for medical appointments through all available communication channels and resolving daily transportation issues by coordinating with clients and vendors.
• Responding to inquiries and interacting with transportation providers, medical facilities, and client representatives in alignment with established service standards.
• Processing and reconciling…