Patient Guide; Front Desk

Patient Guide (Front Desk) @ Oaklin Lane Back to all roles

Patient Guide (Front Desk)
Job details

Operations Rockwall Full -time

On-site $35,000 USD - $45,000 USD
** Patient Guide (Front Desk)
*** You’re the first hello. The warm welcome. The reason a family exhales.
* Oaklin Lane is hiring a Patient Guide to join our neighborhood clinic in Rockwall, Texas — the person who answers the doorbell and makes every family feel like they’ve found the right place.
** On our Lane, you set the tone
** At Oaklin Lane, we say the first move is the hardest one — and you’re the person who makes it easy. When a family calls, walks in, or reaches out for the first time, you’re the voice they hear and the face they see. You guide them through intake, answer their questions, and help them feel at home in our neighborhood.

This role is the connective tissue between our clinical team and every family we serve — and we treat it that way.
** About Oaklin Lane
** Oaklin Lane is your neighborhood pediatric therapy clinic — a growing network of purpose-built clinics providing compassionate, expert care to kids from infancy through adolescence. We believe in evidence-backed therapy where hard work feels like play, and progress happens on each kid’s own terms.
** What you’ll do
*** Welcome families with warmth, creating a space where kids and caregivers feel at home from the first hello
* Manage patient check-ins and check-outs with accuracy and care
* Guide new families through the intake process — collecting demographic, insurance, and consent information
* Answer phones, respond to emails, and provide clear, compassionate communication to caregivers and referring providers
* Collaborate with the clinical team to keep scheduling smooth and communication clear between staff and families
* Verify insurance benefits and walk families through questions about coverage, copays, and authorizations
* Keep patient records accurate and up to date in our EMR system
* Help manage daily clinic flow so families feel seen and supported at every step
* Support general office operations — scanning, filing, supply organization, and keeping the front desk running well
** Why this role at Oaklin Lane
**** A space built for the work.
** Our clinics are purpose-built from the ground up for pediatric therapy. Designed for how kids actually move, play, and learn.
** A team that shows up for each other.
** We celebrate progress, support each other, and create a place people genuinely want to be. That’s how culture works on our lane.
** A pathway to grow.
** We invest in our team — continued education, mentorship, and real opportunities to deepen your expertise. When you grow, our kids do too.
** Work that carries beyond the clinic.
** Oaklin Lane is expanding access to pediatric therapy across a growing network of neighborhood clinics. You’re the person who makes the neighborhood feel like a neighborhood — and that experience travels with us to every clinic we open next.
** Who you are
**** You are:
*** Warm, organized, and detail-oriented
* Someone who genuinely enjoys working with families and children
* A natural communicator who stays calm and kind, even on busy days
* A team player who takes pride in keeping things running smoothly
* Comfortable with technology — EMR systems, phone systems, and basic office software
** You bring:
*** Previous experience in a medical front desk, patient intake, or customer service role (strongly preferred)
* Strong organizational skills with attention to detail and accuracy
* A professional, friendly, and empathetic approach
* Bilingual (English/Spanish) is a plus
** What to expect**
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* Schedule:

** Full-time
· Monday - Thursday
· 8:00AM to 6:00PM (with a lunch break)
· Four-day work week
· No nights or weekends
* Subsidized Health Care Plans + Free Vision + Free Dental
* 401(k) with employer match
* Paid training and professional development
* Two weeks off over the Christmas and New Year’s holiday
* All materials and supplies provided
* Mentorship and a clear pathway for career growth
* In-person at our Oaklin Lane — Rockwall, Texas clinic
** Come see what we are building
** The first move is the hardest one — we’ll take you through the rest. If you’re curious, we’d love to start the conversation. Reach out to meet the team or schedule a time to visit the clinic.
* Oaklin Lane is an equal opportunity employer, committed to creating a workplace where everyone is welcome on our lane.
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