Service Advisor

Service Advisor

Rockwall Kia – located at L0452 Rockwall Kia, Rockwall, TX

We are focused on earning customers for life by providing exceptional service.

• Initiate automotive services and repairs by determining vehicle performance problems and service requests.
• Verify warranty and service contract coverage.
• Develop estimates by costing materials, supplies, and labor and calculating customer payment, including deductibles.
• Write repair orders (RO), obtain approval signatures, and enter RO into the service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep the customer informed of service specials, completion times, and service expenses.

• Previous Service Advisor experience preferred.
• Prior experience as an automotive technician a plus.
• Team player focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver’s license in your state of residence.

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.