Logistics Specialist; Rockwall, TX

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RPM + PARS
RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with PARS to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains.

PARS, Professional Automotive Relocation Services, is the fleet industry’s leading relocation provider, bringing together a unique combination of proven experience, service quality, and technologies to any relocation project no matter how complex. Working with a customer to understand every pain point, PARS develops a metrics-driven solution that can combine any or all of its services — vehicle driveaway, auto carrier service, storage management, license and titling, reconditioning & make-ready, detailing, body work, mechanical repair and general maintenance services.

The Logistics Specialist is responsible for executing customer vehicle relocation services orders and all supporting business operations. Key activities include customer order management and execution; communication through email and telephone with PARS staff, Independent Contractors (ICs), and pickup and delivery contacts; and maintaining accurate data in each order tracked in our CRM. This position must function during core business hours and is located on-site at the field office.

• Manage execution of customer orders:
  • Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed.
  • Ensure orders are efficiently executed through “linking” of multiple orders.
  • Oversee accurate and timely completion of additional services including but not limited to vehicle detailing, titling/registration, and vehicle placement into storage.
  • Communicate timely by email, telephone and CRM with PARS staff, ICs and pickup and delivery contacts, escalating issues to management as appropriate.
  • Update CRM ACTIVITIES and NOTES promptly and maintain accurate data after each telephone call and email communique to also include uploading photos and scanned documents.
  • Create tasks and follow through to maintain accurate time sensitive notes.
  • Ensure compliance with PARS policies and procedures.
  • Ensure adherence to applicable DOT regulations and Federal, State and Local laws.
• In manager’s absence or through manager’s direction calculate and offer flat fees on orders by way of emailing the bid sheet to all ICs.
• Manage Storage Facility (where applicable):
  • Manage on a daily basis the storage vehicle facility location—numbers of vehicles in and out of the storage facility to customers, detail shops and repair shops using VIN and order verifications.
• Checking vehicle in and out:
  • Reviewing vehicles and noting damage & issues.
  • Taking inventory of any items left in the vehicle.
• Moving vehicle in and out of lot:
  • Bring vehicles into a secure lot when Drivers drop them off.
  • Bring vehicles out of the lot and have them stage for drivers to pick up.
• Inventory:
  • Accounting all cars are on the lot.
  • Ensuring vehicles are starting and communicating issues to our HQ to have them addressed before they are reactivated.

• Adhere to organizational goals and objectives.
• Demonstrate open, effective communication and teamwork.
• Customer focus.
• Act with integrity and professionalism.
• Work to maintain quality standards.
• Balance client requirements with company policies and operational procedures.
• Demonstrate reliable and predictable attendance.

• Ability to learn and utilize all PARS systems and equipment and any updates/upgrades.
• Provide outstanding customer service and up to date information to keep customers informed of developments.
• Monitor and manage the team dashboard and complete tasks to keep orders moving.
• Demonstrate the ability to manage time effectively and follow through to completion.
• Respond and act confidently, assertively, and decisively while taking responsibility and accountability for position requirements.
• Po…