General Manager

General Manager at White Water Express is responsible for the location's overall performance and operations. This role monitors and manages day-to-day tasks through planning, organizing, leading, and executing store goals to achieve continuous financial success. It includes responsibilities for the duties of the Team Leader, Shift Leader, and Store Manager.

• Lead by example, fostering a team-oriented environment where every employee feels empowered to lead.
• Cultivate a positive, customer-focused workplace culture through team development and leadership growth.
• Foster positivity, focus, and a passion for learning in the workplace.
• Address and resolve customer and employee concerns, including incident reporting.
• Educate customers on wash products, packages, wash books, and membership plans.
• Monitor and adjust equipment, wash package functions, and tunnel efficiency to ensure optimal performance.
• Ensure completion of all scheduled maintenance tasks, store cleanliness, and compliance with site standards.
• Communicate with facility and IT technicians regarding maintenance and repair needs.
• Participate in weekly facility and IT calls and workshops.
• Identify and troubleshoot hardware issues with pay stations and other equipment.
• Uphold company policies, enforce safety protocols, and ensure completion of all required safety training.
• Ensure team members complete safety training and company policies are followed.
• Ensure adequate store staffing through proactive recruiting, hiring, and promotion; utilize structured interview guides to assess and recruit potential hires and support onboarding.
• Source and promote fleet and multi-car programs to local businesses.
• Perform payroll tasks, including reviewing and approving hours for all employees; review daily and weekly KPIs with Managers and Area Director.

• Proven leadership in staff development and a passion for exceptional customer service.
• Ability to thrive outdoors in all weather, with flexibility for evenings and weekends.
• Successful completion of a pre-hire background check.
• Leadership experience overseeing 3-10 direct reports for 1-3 years, including hourly and salary level employees from entry to mid-level experience.
• Ability to collaborate and communicate effectively with Facility and IT Technicians to identify priorities and perform repairs or projects.
• Ability to work long hours during busy periods as needed.
• Attention to detail, essential to ensure high-quality service and safety.
• Must have safety awareness and handle chemicals per safety guidelines.

• Competitive base salary with bonus potential.
• Comprehensive Health Benefits (Medical, Dental & Vision).
• Paid time off in addition to company holidays.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• Opportunities for advancement.
• Free weekly car washes for employees.

Mid-Senior level

Full-time

• Sales, General Business, and Education
• Industries:
  Wireless Services, Telecommunications, and Communications Equipment Manufacturing