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Server/Wait Staff Food & Beverage

Wendys Shift Leader – WEN Rockwall – Ridge; Rockwall, TX

Job in Rockwall, Rockwall County, Texas, 75087, USA
Listing for: WKS Restaurant Group
Full Time position
Listed on 2026-01-12
Job specializations:
  • Restaurant/Food Service
    Server/Wait Staff, Food & Beverage
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Position: Wendys Shift Leader – WEN 22480 Rockwall – Ridge (Rockwall, TX)

Summary

Responsible for managing shifts, training, cash handling, customer satisfaction, and ensuring that all Food Safety and company policies are in compliance with store plan to meet Q.S.C. standards.

Essential Duties and Responsibilities

Include the following and other duties may be assigned:

  • Ability to get along with co-workers.
  • Regular attendance is an essential function of this position.
  • Greet the customer.
  • Handle cash and deposits.
  • Good to excellent employee performance evaluation.
  • Execute WE Learn Training and be certified on all positions.
  • Demonstrate ability to operate restaurant, handle basic cash handling procedures, and post hourly readings.
  • Adhere to all company policies and procedures.
  • Observe and adhere to all local, state, and federal laws pertaining to the business environment concerning the company.
  • Understand and maintain Q.S.C. standards.
  • Utilize position chart effectively.
  • Perform effective manager walks.
  • Manage subordinate staff and run shifts.
  • Assist other managers as required (training, supervising, etc.).
  • Comply with all safety and health standards and all applicable rules and regulations.
  • Ensure execution of the restaurant’s overall Human Resources programs.
  • Manage subordinate crew employees in a manner that maximizes retention and contributes towards achievement of turnover goals.
  • Resolve performance issues with subordinate employees, including counseling and disciplining employees using consistent practices and following company policies and state and federal laws.
  • Notify GM of all performance issues with subordinate employees.
  • Serve as a role model for subordinate employees.
  • Ensure compliance with all federal, state, and local employment laws.
  • Maintain a work environment in which employees are treated with respect and dignity.
  • Follow Open Door policy.
  • Follow all company policies and procedures.
  • Must be Serve-Safe Certified.
  • Perform all other job-related duties as may be assigned or required.


    • * Regular attendance is an essential function of this position*

    Supervisory Responsibilities

    There is one subordinate supervisor reporting directly to this position, which is the Crew Leader, including crew and host/hostess. There could be as many as 30 employees reporting to the subordinate supervisor and up to 7 employees on a shift.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience

    High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be P.O.C. trained on all positions.

    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

    Mathematical Skills

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    Reasoning Ability

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Certificates, Licenses, Registrations

    Crew Leader Certification, Shift Supervisor Certification.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the functions of this job, the employee may be required to stand; walk; sit; use hands to feel or handle. The employee may also be required to reach with hands and arms,…

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