Rockwall Grocery - Customer Service Spec - Part-Time

Rockwall Grocery - Customer Service Spec - Part-Time

1 day ago Be among the first 25 applicants

Responsibilities

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Customer Service Specialist, you’ll be responsible for providing a well‑stocked and well‑maintained department while providing superior customer service. You’ll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

Do You Have a HEART FOR PEOPLE…?

• Commitment to work hard to make sure Customers and Partners come first
• Strong sense of how what you do affects our Customers and our success
• Initiative to step up and do what needs doing

We Are Looking For

• A high school diploma
• Communication and interpersonal skills
• Ability to work in a fast‑paced environment

Key Tasks Stocking

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out‑of‑date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs Customer Service Assistant duties as needed

Customer Service

• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

Sales

• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales

Food Safety / Sanitation

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures

Additional Department‑Specific Responsibilities / Pre‑requisitesBeauty

• Knowledge of beauty and cosmetic aids

Drugstore / General Merchandise

• Prepares tags and signs as needed

Entertainment

• Knowledge in the audio / video field
• Knowledge of specialty products, movies, music, electronics, and video games

Grocery

• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Prepares tags and signs as needed

Texas Backyard

• Basic knowledge of chemical recommendations
• Basic knowledge of the nursery business and plant recommendations
• Ability to complete Green Thumb training (H-E-B internal training)

Background

• Minimum age 18 (mandatory)
• High school diploma (or equivalent)
• 1+ years of experience
• Completion of Company Orientation and Safety Training

Physical Requirements Beauty

• Constantly reach at waist, grasp
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
• Occasionally be exposed to cold, loud noise, and wet conditions
• Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs

Drugstore

• Constantly reach at waist, grasp
• Frequently stand, walk
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to loud noises, ambient temperatures, and wet conditions
• Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs

Dairy

• Constantly reach at waist, grasp
• Frequently stand, walk
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to cold, loud noises and wet conditions
• Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs

Frozen

• Constantly…