Loan Servicing Specialist

About The Connecticut Housing Finance Authority

Connecticut Housing Finance Authority ("CHFA") is a self-funded, quasi-public organization. Its mission is to alleviate the shortage of housing for low- and moderate-income families and persons in the state of Connecticut ("State") and, when appropriate, to promote or maintain the economic development of the State through employer-assisted housing efforts. CHFA is a mission-driven leader in creating affordable housing opportunities for families and individuals in Connecticut.

We believe in the power of the diverse and inclusive communities we serve. We provide a challenging, progressive, and supportive environment that encourages and promotes employee development. We offer competitive salaries; tuition reimbursement; 457 deferred compensation, state-sponsored pension plan, comprehensive health, dental, life, and disability plan, paid vacation, sick, and holidays, hybrid work schedule, ongoing training, career development, and, if qualified, employee may be eligible for student loan forgiveness under Federal Loan assistance program.

The position is responsible for preparing/processing of all receipts, weekly payables and tax disbursements, and financial transactions as it relates to our multifamily loan portfolio and state sponsored portfolio.

Receives direction from the Assistant Director, Finance or a position of a higher grade.

None.

• Receipts – process all receivable loan payments daily for the multifamily portfolio which includes, but is not limited to Section 8 subsidy receipts, checks, ACH receipts, wires, Assisted Living subsidy monthly payments and surplus cash receipts to ensure proper payment application in a timely manner.
• Disbursements – process real estate tax payments, insurance premium payments, related to the multifamily property's escrows. Responsible for analyzing all escrows as required to establish monthly collection. Process all requests for replacement reserve changes.
• Process ACH enrollments requests.
• Set up new escrow accounts and loan fee accounts as required.
• Process new web loan users as requested.
• Prepare and process all loan confirmation requests.
• Support/backup – handle customer service inquiries and back up other loan servicing officer staff.
• Maintain loan records and financial transactions electronically, prepare batches for scanning and file maintenance to OnBase storage, quality‑control check after uploading financial transactions, and quality‑control check for loan system changes and notes. Responsible for updates and quality‑control checks for web‑loans support system providing access to customers via e‑loans to enable viewing of financial transactions, billing and escrow analysis statements.

Requires a minimum of three years' experience in mortgage loan origination/servicing. Multifamily preferred but related field acceptable and previous accounting experience a plus or an equivalent combination of education and experience.

Requires basic knowledge of accounting and mortgage loan servicing procedures including federal and state real estate regulations related to mortgage servicing. Requires knowledge of Microsoft Office products and ability to become proficient in the use of proprietary and/or licensed software packages, and excellent verbal and written communication skills. Requires effective customer service skills, ability to think analytically and to work independently.

This is not an exclusive list of all job functions, and the employee is expected to complete all duties as assigned. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally. This job description in no way constitutes an employment contract or agreement.

Salary:
Min – $71,801.25 Mid – $89,754.85 Max – $

CHFA is an equal opportunity/affirmative action employer and strongly encourages the application of women, minorities, veterans, and persons with disabilities.

Salary: $71,801.25 – $ per year