Intake Coordinator

Overview

We are Local Infusion, a venture-backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. We have locations in New Hampshire and Maine, with more on the way. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes.

Through a blend of patient-centered design and a people-first team culture, Local Infusion puts the "local feel" of community, comfort and connection back into the patient and provider experience. At our care centers, all patients—and our team—can feel truly supported, every step of the way.

Role: Intake Coordinator (also referred to as an Infusion Guide). This position is based onsite in Rocky Hill, CT, and reports to the Head of Operations. It is a full-time role with responsibilities in insurance pre-authorizations, referral coordination, and customer service for patients and providers.

• Handle all aspects of the infusion referral process, including obtaining authorizations, financial counseling, and benefit investigation.
• Liaison with referring providers to obtain documentation necessary for treatment and communicate the status of their patients.
• Communicate referral process and status to patients in a customer-centric way.
• Openly communicate with referring/prescribing providers.
• Assist in maintaining medical inventory and office supplies.

• Passion for patient care and delivering exceptional patient experiences.
• Health care experience required.
• Prior experience in infusion preferred.
• Insurance prior authorization experience.
• Medical terminology experience.
• Overall medical insurance experience.
• Ability to quickly grasp new apps.
• Experience and familiarity with Electronic Health Records (EHR) systems.

Local Infusion is a respectful and upbeat team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious, but understand that to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your family, friends, and hobbies.

• Medical, dental, and vision insurance through our employer plan
• Short- and long-term disability coverage, life insurance
• Matching 401(k)
• 15 days of PTO, with encouragement to take it
• Competitive paid parental leave and flexible return-to-work policy

Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company able to achieve our vision.

• Entry level

• Full-time

• Other

• Hospitals and Health Care

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